Customer Service Specialist
1 month ago
Ohana Cannabis Co. is seeking a highly skilled Customer Service Specialist to join our Dispatch team. As a key member of our team, you will provide exceptional customer service and ensure that each customer receives outstanding support over the phone.
About the RoleWe are looking for a hard-working self-starter who thinks clearly in high-pressure situations. The ideal candidate will have excellent communication, social, and organizational skills, as well as the ability to multitask and maintain high standards in a fast-paced environment.
The successful candidate will be responsible for:
- Helping patients and customers navigate the ordering process while providing the highest level of customer service
- Setting up and processing customer orders using POS and Routing applications
- Providing front-line support for drivers who need assistance out of the field
- Packaging orders accurately and efficiently
- Developing and maintaining rapport with customers, partners, and staff
To succeed in this role, you will need:
- A high school diploma or general education degree (GED) and one to three months related experience and/or training
- Retail, delivery, cash handling, and customer service experience
- A valid driver's license
- The ability to work varied hours/days, including late nights, weekends, holidays, and/or events
- A personal knowledge of various cannabis products
At Ohana Cannabis Co., we offer a competitive salary of $16-$18 per hour, overtime opportunities, and a performance bonus structure. Our team is passionate about providing an unmatched 5-star experience to our guests, and we believe in building authentic relationships and offering a range of cannabis, nutrition, and healthy lifestyle solutions.
This is a full-time position, and we encourage applicants who share our commitment to customer care and excellence.
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