Customer Service Specialist

1 month ago


Sacramento, California, United States Ohana Cannabis Co. Full time

Ohana Cannabis Co. is seeking a highly skilled Customer Service Specialist to join our Dispatch team. As a key member of our team, you will provide exceptional customer service and ensure that each customer receives outstanding support over the phone.

About the Role

We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. The ideal candidate will have excellent communication, social, and organizational skills, as well as the ability to multitask and maintain high standards in a fast-paced environment.

The successful candidate will be responsible for:

  • Helping patients and customers navigate the ordering process while providing the highest level of customer service
  • Setting up and processing customer orders using POS and Routing applications
  • Providing front-line support for drivers who need assistance out of the field
  • Packaging orders accurately and efficiently
  • Developing and maintaining rapport with customers, partners, and staff
Requirements

To succeed in this role, you will need:

  • A high school diploma or general education degree (GED) and one to three months related experience and/or training
  • Retail, delivery, cash handling, and customer service experience
  • A valid driver's license
  • The ability to work varied hours/days, including late nights, weekends, holidays, and/or events
  • A personal knowledge of various cannabis products
What We Offer

At Ohana Cannabis Co., we offer a competitive salary of $16-$18 per hour, overtime opportunities, and a performance bonus structure. Our team is passionate about providing an unmatched 5-star experience to our guests, and we believe in building authentic relationships and offering a range of cannabis, nutrition, and healthy lifestyle solutions.

This is a full-time position, and we encourage applicants who share our commitment to customer care and excellence.



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