Field Service Engineer

5 days ago


Sacramento, California, United States Lifelancer Full time

About Us

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. We connect talented individuals with exciting opportunities in pharma, biotech, health sciences, healthtech, and IT domains.

Job Overview

This is an exciting opportunity for a Field Service Engineer to join our dynamic team. As a Field Service Engineer, you will play a vital role in supporting our customers by installing, implementing, maintaining, and repairing company and multi-vendor systems solutions.

Responsibilities

  • You will be responsible for ensuring customer satisfaction by advising them on preventive maintenance and configurations that may impact product performance.
  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repairs.
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Train other field engineers and customers in the solutions.

Requirements

  • Bachelor's or Master's Degree within the science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology) preferred.
  • 1+ years relevant experience in a service role or working with analytical chemistry instruments such as HPLC, LCMS preferred.
  • Experience with troubleshooting and problem-solving.
  • Experience with Agilent solutions desired but not essential.
  • Verbal and written communication is clear, respectful, and timely.
  • You enjoy traveling and visiting customers.

Location and Travel Requirements

The position is based in the Greater Los Angeles area, and travel is required 35% of the time. The work schedule includes day shifts with no end date, and the job function is Services Support.

Salary and Benefits

The estimated salary for this position is $44,400 - $67,500 per year, plus eligibility for bonus, stock, and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.



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