Hotel Night Shift Coordinator

3 weeks ago


New York, New York, United States 3232 Hotel LLC Full time
Front Desk Manager\

We are seeking a detail-oriented Front Desk Agent to join our team at the 3232 Hotel LLC in Manhattan.

As a certified Fire and Life Safety Director, you will play a vital role in ensuring guest satisfaction and security during your overnight shift from midnight to 8am. Key responsibilities include creating a warm and inviting atmosphere, delivering exceptional customer service, and resolving any guest-related issues efficiently.

Main Responsibilities:
  • Oversee front desk operations, maintaining a high level of attention to detail while managing guest arrivals and departures.
  • Provide accurate room assignments based on reservation details and offer information about available hotel services.
  • Timely respond to and document all guest inquiries and requests.
  • Handle incoming calls, offering assistance on hotel availability and amenities.
  • Update guest folios for additional charges, cancellations, or modifications to reservations.
  • Accommodate walk-in guests, processing payments for available rooms according to established rates.
  • Verify credit information before granting access to rooms.
  • Utilize our internal system to track and respond to guest requests.
Requirements:
  • Holds certification as a building Fire Safety Director issued by the FDNY.
  • Able to undergo on-site exams for FLSD certification and train colleagues on safety protocols.
  • Requires a high school diploma or equivalent.
  • Flexible schedule accommodating weekends, holidays, and varied shifts.
  • Proficient in utilizing cloud-based hotel management software.
  • Experience in a front desk capacity or comparable customer-facing role preferred.
  • Knowledge of a secondary language may be beneficial (Spanish, French, etc.).
Salary Range:

$45,000 - $60,000 annually, dependent on prior experience.


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