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Salesforce Program Manager
2 months ago
We are looking for a skilled and motivated Salesforce Manager to join our esteemed organization in the healthcare sector. This role is crucial for overseeing our Salesforce environment and ensuring it meets our strategic goals.
About Us:
We are a well-established non-profit organization with a rich history of nearly 200 years, dedicated to making a difference in the community.
Why Join Our Team?
We offer a competitive salary and a comprehensive benefits package that supports our employees' well-being and professional growth.
Key Responsibilities:
- Manage the day-to-day operations, support, and upkeep of our Salesforce platform and associated systems.
- Formulate and execute Salesforce strategies that align with our business goals and promote growth.
- Lead Salesforce projects from initiation to completion, including requirement gathering, solution design, resource management, and timely delivery.
- Work collaboratively with various teams to pinpoint areas for process enhancement and efficiency improvements.
- Utilize data analysis to generate insights and recommendations for our leadership team.
- Provide training to users on Salesforce features and best practices to boost user engagement and productivity.
- Stay updated on new Salesforce functionalities and suggest improvements to current processes.
- Ensure data accuracy by implementing quality assurance measures and managing data migrations and integrations.
- Oversee third-party vendors and consultants to guarantee effective service delivery.
- Manage user roles, profiles, security settings, and access permissions based on organizational needs.
- Create and maintain technical documentation and user manuals.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related discipline.
- At least 5 years of experience managing Salesforce platforms, ideally within the healthcare sector.
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification is preferred.
- Demonstrated experience in leading large-scale Salesforce projects.
- In-depth knowledge of Salesforce best practices and functionalities.
- Exceptional project management skills with a history of delivering complex projects within budget and on schedule.
- Strong analytical abilities to interpret data and provide actionable insights.
- Excellent communication skills to convey complex information to non-technical audiences.
- Proficient problem-solving skills to address issues and implement effective solutions.
- Experience with data migration and integration is advantageous.
- Familiarity with healthcare industry practices and regulations is a plus.
Join us in making a difference
