Collections Specialist

2 weeks ago

Canton, United States Dollar Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at Dollar Bank. As a Collections Specialist, you will be responsible for monitoring and tracking delinquent accounts, negotiating debt repayment terms, and ensuring compliance with regulatory requirements and investor/insurer guidelines.

Key Responsibilities
  • Answer incoming borrower calls regarding delinquent loans and provide timely and effective communication.
  • Place out-bound calls to delinquent accounts in compliance with regulatory requirements and investor/insurer guidelines.
  • Negotiate and develop debt repayment terms/plans to cure delinquencies.
  • Compile and review all applicable data and documents to validate compliance within the collection processes and original loan file documentation.
  • Support default referrals (loss mitigation/foreclosure/bankruptcy/eviction) and adherence to investor/insurer/CFPB guidelines.
  • Respond timely to all communication both verbally and written from GSE's, Attorneys, Investors/Insurers, Title Companies, and Borrowers.
  • Maintain compliance with all Bank policies and procedures.
  • Manage timely and accurate investor/insurer claim filings and investor billings.
  • Identify, analyze, and determine the borrower's ability and desire to maintain their loan account.
  • Support strategy of maximizing all loss mitigation options with borrowers.
  • Reduce risk to the Bank by adhering to all regulatory requirements, investor/insurer guidelines, and state law including but not limited to collection notices, breach letters, state specific foreclosure notices and foreclosure affidavits.
  • Support oversight and compliance of the loss mitigation process (processing, underwriting, closing) for loan workouts.
  • Maintain working knowledge of regulatory requirements, and investor/insurer guidelines related to default servicing including Collections, Foreclosure, Bankruptcy, Loss Mitigation requirements, and timeframes.
Requirements
  • Bachelor's degree in Business or related field preferred.
  • Experience/training in consumer/mortgage default servicing preferred.
  • Prior collection experience preferred.
  • Knowledge of Sagent LoanServ servicing system helpful.
  • Strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities.
  • Excellent telephone, written, and verbal communication skills.
  • Strong work ethic, detail oriented and possess analytical and problem-solving skills.
  • Maintain confidentiality and professionalism with internal and external customer communications as well as related account and financial information.
  • Self-motivated to succeed both individually and as part of the default servicing team.
  • Working knowledge of FHLMC, FNMA, FHA, & VA default servicing advantageous.
  • Ability to work independently with minimal direction.
  • Promote a positive workplace supportive of company and departmental goals and objectives.
  • Proficient in Microsoft Office Suite.
Benefits

Dollar Bank offers a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

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