Collections Specialist
2 weeks ago
Dollar Bank is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for monitoring and tracking delinquent accounts, negotiating debt repayment terms, and developing strategies to maximize loss mitigation options.
Key Responsibilities- Answer incoming borrower calls and place out-bound calls to delinquent accounts in compliance with regulatory requirements.
- Review system of record notes and documentation prior to placing out-bound customer calls regarding delinquent account status.
- Negotiate and develop debt repayment terms/plans to cure delinquencies.
- Compile and review all applicable data and documents to validate compliance within the collection processes and original loan file documentation.
- Support default referrals (loss mitigation/foreclosure/bankruptcy/eviction) and adherence to investor/insurer/CFPB guidelines.
- Respond timely to all communication both verbally and written from GSE's, Attorneys, Investors/Insurers, Title Companies, and Borrowers.
- Maintain compliance with all Bank policies and procedures.
- Manage timely and accurate investor/insurer claim filings and investor billings.
- Bachelor's degree in Business or related field preferred.
- Experience/training in consumer/mortgage default servicing preferred.
- Prior collection experience preferred.
- Knowledge of Sagent LoanServ servicing system helpful.
- Strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities.
- Excellent telephone, written, and verbal communication skills.
- Strong work ethic, detail oriented, and analytical and problem-solving skills.
- Maintain confidentiality and professionalism with internal and external customer communications.
- Self-motivated to succeed both individually and as part of the default servicing team.
This is a full-time position, Monday - Friday 8:30am - 5:00pm. Dollar Bank is an Equal Opportunity Employer and offers a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
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Canton, Ohio, United States Dollar Bank Full timeJob Title: Collections SpecialistAt Dollar Bank, we are seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in monitoring and tracking delinquent accounts, negotiating debt repayment terms, and ensuring compliance with regulatory requirements.Key Responsibilities:Answer incoming...
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