Collections Specialist

2 weeks ago


Canton, United States Dollar Bank Full time
Job Summary

Dollar Bank is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for monitoring and tracking delinquent accounts, negotiating debt repayment terms, and developing strategies to maximize loss mitigation options.

Key Responsibilities
  • Answer incoming borrower calls and place out-bound calls to delinquent accounts in compliance with regulatory requirements.
  • Review system of record notes and documentation prior to placing out-bound customer calls regarding delinquent account status.
  • Negotiate and develop debt repayment terms/plans to cure delinquencies.
  • Compile and review all applicable data and documents to validate compliance within the collection processes and original loan file documentation.
  • Support default referrals (loss mitigation/foreclosure/bankruptcy/eviction) and adherence to investor/insurer/CFPB guidelines.
  • Respond timely to all communication both verbally and written from GSE's, Attorneys, Investors/Insurers, Title Companies, and Borrowers.
  • Maintain compliance with all Bank policies and procedures.
  • Manage timely and accurate investor/insurer claim filings and investor billings.
Requirements
  • Bachelor's degree in Business or related field preferred.
  • Experience/training in consumer/mortgage default servicing preferred.
  • Prior collection experience preferred.
  • Knowledge of Sagent LoanServ servicing system helpful.
  • Strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities.
  • Excellent telephone, written, and verbal communication skills.
  • Strong work ethic, detail oriented, and analytical and problem-solving skills.
  • Maintain confidentiality and professionalism with internal and external customer communications.
  • Self-motivated to succeed both individually and as part of the default servicing team.
Working Conditions

This is a full-time position, Monday - Friday 8:30am - 5:00pm. Dollar Bank is an Equal Opportunity Employer and offers a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.



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