Customer Experience Professional
3 days ago
Boehmer Heating & Cooling Company has been providing exceptional service to the Pittsburgh, PA area for over 90 years. We value hard work, commitment, and determination in our team members. Our company culture is supportive and family-oriented.
Estimated Salary: $45,000 - $55,000 per year, depending on experience.
Job Description:
We are seeking a Customer Experience Representative to assist with taking all incoming client calls, answering phone calls before the third ring, and ensuring good communication with clients. The ideal candidate will have strong customer service skills, be able to work independently and as part of a team, and possess excellent interpersonal communication skills.
Responsibilities:
- Assist with taking all incoming client calls and provide excellent customer service
- Answer phone calls before the third ring and use the approved company greeting
- Notify clients ahead of time if technicians/comfort advisors will not arrive at their scheduled time window and reschedule to their satisfaction
- Assist with supervising and dispatching of service and maintenance calls to ensure maximum efficiency without compromising client satisfaction
- Debrief technicians after each call and ensure they collected payment
Required Skills and Qualifications:
- High school diploma/GED required
- Associate degree preferred but not required
- Self-starter, reliable, flexibility with hours
- Strong customer service skills
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills on a professional and technical level
- Ability to work both independently and as part of a team
- Strong knowledge of Microsoft Excel, Word
Benefits:
- Competitive pay
- Medical insurance
- 401(k) + match
- Paid holidays + PTO
- Ongoing training & education
- Family-owned and operated
- Supportive environment
- Awesome company culture - fun, company-sponsored events
We Are an Equal Opportunity Employer.
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