Customer Experience Professional

3 days ago


Pittsburgh, Pennsylvania, United States Boehmer Heating & Cooling Company Full time
Company Overview
Boehmer Heating & Cooling Company has been providing exceptional service to the Pittsburgh, PA area for over 90 years. We value hard work, commitment, and determination in our team members. Our company culture is supportive and family-oriented.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.

Job Description:
We are seeking a Customer Experience Representative to assist with taking all incoming client calls, answering phone calls before the third ring, and ensuring good communication with clients. The ideal candidate will have strong customer service skills, be able to work independently and as part of a team, and possess excellent interpersonal communication skills.

Responsibilities:
- Assist with taking all incoming client calls and provide excellent customer service
- Answer phone calls before the third ring and use the approved company greeting
- Notify clients ahead of time if technicians/comfort advisors will not arrive at their scheduled time window and reschedule to their satisfaction
- Assist with supervising and dispatching of service and maintenance calls to ensure maximum efficiency without compromising client satisfaction
- Debrief technicians after each call and ensure they collected payment

Required Skills and Qualifications:
- High school diploma/GED required
- Associate degree preferred but not required
- Self-starter, reliable, flexibility with hours
- Strong customer service skills
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills on a professional and technical level
- Ability to work both independently and as part of a team
- Strong knowledge of Microsoft Excel, Word

Benefits:
- Competitive pay
- Medical insurance
- 401(k) + match
- Paid holidays + PTO
- Ongoing training & education
- Family-owned and operated
- Supportive environment
- Awesome company culture - fun, company-sponsored events

We Are an Equal Opportunity Employer.

  • Pittsburgh, Pennsylvania, United States Steel City Brand Full time

    We are looking for a highly motivated Sales and Customer Experience Professional to join our team at Steel City's Downtown store. As a Retail Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth through effective product knowledge and communication skills.Key Responsibilities:Develop and...


  • Pittsburgh, Pennsylvania, United States PNC Financial Services Group Full time

    About the RoleThis Lead Teller opportunity is ideal for a motivated and experienced professional looking to take on a leadership role in our Retail Branch organization. As a key member of our team, you will be responsible for coaching and mentoring tellers, delivering exceptional customer service, and ensuring seamless day-to-day operations.What You'll...


  • Pittsburgh, Pennsylvania, United States PetSmart Full time

    PetSmart is looking for a Customer Experience Representative to join our team! As a Sales and Service Professional, you will be responsible for:Job ResponsibilitiesEnsuring a seamless shopping experience for our customersProviding exceptional customer service and resolving any issues promptlyAssisting with inventory management and maintaining store...


  • Pittsburgh, Pennsylvania, United States Old Navy Full time

    About Our Team: At Old Navy, we strive to provide an exceptional customer experience. As a Sales Associate, you will play a key role in achieving this goal by providing top-notch service and support to our customers.Your Key Responsibilities:Deliver excellent customer serviceExecute salesfloor, fitting room, and cashwrap responsibilitiesWhy Work with Us:We...


  • Pittsburgh, Pennsylvania, United States Ace Cash Express Full time

    As a Customer Experience Specialist at Ace Cash Express, you will play a critical role in delivering an exceptional customer experience. We are seeking a motivated and enthusiastic individual who is passionate about helping others and providing top-notch service.About the RoleThis position involves working with customers to understand their financial needs...


  • Pittsburgh, Pennsylvania, United States Aeropostale Full time

    Aeropostale is seeking a highly motivated Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth. Your primary responsibility will be to engage with customers, understand their needs, and provide personalized fashion advice to help...


  • Pittsburgh, Pennsylvania, United States Lindsay Brown - State Farm Agent Full time

    Job DescriptionWe are seeking a detail-oriented and customer-focused professional to join our team as a Customer Relations Representative.This role involves building strong relationships with customers, educating them about insurance options, and proactively problem solving to provide an exceptional experience. You will be at the heart of our mission to...


  • Pittsburgh, Pennsylvania, United States FEAST ON BRILLIANT LLC Full time

    Job DescriptionWe are seeking a talented and energetic individual to join our customer experience team at Feast Gourmet Market and Eatery, located in Aspinwall, PA. Our award-winning grocery store and eatery offers a unique shopping experience with prepared foods made from scratch daily, specialty sandwiches, salads, and catering services.The ideal candidate...


  • Pittsburgh, Pennsylvania, United States Primanti Bros. Full time

    Unlock a Rewarding Career at Primanti Bros.We are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team in Pittsburgh, PA. As a key member of our staff, you will be responsible for delivering exceptional experiences to our guests, ensuring their satisfaction, and driving business growth.Key Responsibilities:Greet customers...


  • Pittsburgh, Pennsylvania, United States Boehmer Heating & Cooling Company Full time

    At Boehmer Heating & Cooling Company, we are seeking a highly motivated Customer Experience Representative to join our team. As a Customer Experience Representative, you will be the face of our company, providing exceptional service to our clients and ensuring their satisfaction with our products and services.The ideal candidate will have strong...


  • Pittsburgh, Pennsylvania, United States AAA East Central Full time

    Overview">As a leading provider of roadside assistance and travel services, AAA East Central is committed to delivering exceptional customer experiences. We are seeking a skilled Customer Experience Representative to join our team in Ohio.">About the Role">This exciting opportunity involves providing top-notch sales and service to our members, ensuring they...


  • Pittsburgh, Pennsylvania, United States Lindsay Brown - State Farm Agent Full time

    Exciting Opportunity: We're seeking a detail-oriented and customer-focused Customer Relations Representative to join our dynamic team at Lindsay Brown - State Farm Agent. This role is perfect for a professional looking to grow in the insurance industry with a locally owned business.In this position, you'll be responsible for building strong relationships...


  • Pittsburgh, Pennsylvania, United States FEAST ON BRILLIANT LLC Full time

    Job Title: Customer Experience AssociateWe are seeking a professional and dependable team member to assist in customer orders, merchandising, and stocking at Feast Gourmet Market and Eatery. Located in Aspinwall, PA, we offer award-winning grocery, prepared foods, specialty sandwiches, salads, and catering. Our newest addition is a curated wine and beer...


  • Pittsburgh, Pennsylvania, United States The Spice and Tea Exchange Full time

    Compensation: $12.00 - $14.00 per hourAbout the Job:We are seeking a motivated and enthusiastic Sales Associate to join our team at The Spice & Tea Exchange. As a key member of our sales staff, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive store...


  • Pittsburgh, Pennsylvania, United States Anthropologie Full time

    Role Summary">A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer.">Key Responsibilities">Customer Experience:">Engage customers in a personalized way, making them feel welcome, heard, and valued.">Support a selling environment on the sales floor by connecting with multiple customers and sharing...


  • Pittsburgh, Pennsylvania, United States Five Iron Golf Full time

    Estimated Salary: $58,000 - $68,000 per yearAbout Five Iron GolfAt Five Iron Golf, we're passionate about creating immersive golf experiences that cater to every level of golfer. Our state-of-the-art facilities and expert staff provide the perfect combination for a fun and memorable day out.The PositionWe're looking for a talented Customer Experience Lead to...


  • Pittsburgh, Pennsylvania, United States NorthStar Chevrolet West Full time

    About the RoleThe successful candidate will have the ability to multitask, handle transactions, and manage loaner/rental vehicles. Our ideal candidate is a team player with a positive attitude and a professional appearance.This role requires excellent listening and communication skills, as well as the ability to work cooperatively with internal teams and...


  • Pittsburgh, Pennsylvania, United States FedEx Office Full time

    About the RoleFedEx Office is seeking a skilled Customer Experience Associate to join our team. In this role, you will be responsible for providing an outstanding customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. You will work in a dynamic retail environment, taking...


  • Pittsburgh, Pennsylvania, United States Domino's Pizza LLC Full time

    **Join Our Team:** As a Customer Service Representative at Domino's Pizza LLC, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer experiences and contributing to the success of our business.Key Tasks:Customer Greeting: Welcome customers in a friendly and welcoming manner, creating a positive first...


  • Pittsburgh, Pennsylvania, United States Jenis Splendid Ice Creams LLC. Full time

    Are you passionate about ice cream and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy working as part of a close-knit team? Jeni's Splendid Ice Creams LLC is seeking a talented Shop Team Member to join our team at Bakery Square.As an Ambassador, you will have the opportunity to earn an estimated $18.35 per hour...