Customer Experience Associate

3 weeks ago


Pittsburgh, Pennsylvania, United States FedEx Office Full time
About the Role

FedEx Office is seeking a skilled Customer Experience Associate to join our team. In this role, you will be responsible for providing an outstanding customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. You will work in a dynamic retail environment, taking complex customer orders, providing accurate pricing information, and assembling parcels for shipping. You will also maintain a safe, clean, and orderly retail store, ensuring confidentiality of customer data and careful handling of documents, media, and packages.

Key Responsibilities

Your key responsibilities will include delivering a positive customer experience, taking complex customer orders, operating printing, binding, and other related equipment, maintaining a safe and clean store environment, and processing financial transactions. You will also be expected to follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures. To succeed in this role, you will need to have excellent verbal and written communication skills, as well as the ability to perform multiple tasks simultaneously. You should be able to stand during entire shifts, excluding meal and rest periods, and move and lift 55 pounds. Previous experience in a retail or customer service environment is preferred.

What We Offer

We offer a competitive salary range of $16.00-$18.80 per hour, depending on experience, along with benefits including health, vision, and dental insurance, retirement, and tuition reimbursement. We are an equal opportunity employer and encourage applications from diverse candidates. If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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