Customer Service Ambassador

4 weeks ago


Eugene, Oregon, United States Schulte Full time
Customer Service Ambassador

At Schulte, we are seeking a Customer Service Ambassador to join our team of hospitality enthusiasts. The ideal candidate will have a passion for delivering exceptional guest experiences and a strong commitment to providing outstanding customer service.

Key Responsibilities:
  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
  • Escorts VIPs to room and checks them in prior to arrival
  • Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed
  • Responsible for issued bank - counts bank at beginning and end of shift
  • Ensures that all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management
  • Maintains front desk area to be clean and organized
  • Assists with lobby activation as needed
  • Utilizes proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieves necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Requirements:
  • Prior customer service experience
  • High school diploma/GED

Benefits:
  • Work today, get paid today, with Daily Pay
  • Free telemedicine and virtual mental health care access for all team members starting day one
  • Multiple health insurance and life insurance options
  • 401k plan + company match
  • Paid time off for eligible team members
  • Holiday pay/paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more


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