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Cookie Sales and Customer Service Leader
1 month ago
About Us
At Insomnia Cookies, we're revolutionizing the cookie game with our innovative bakery + delivery concept. Founded in a college dorm room by then-student Seth Berkowitz, our rapidly growing company has become a cult brand known for its rabid following of cookie lovers.
Job Overview
We're seeking a skilled Cookie Sales and Customer Service Leader to join our Eugene store team. This role is perfect for hospitality-focused individuals who want to work in a fun and exciting environment.
Key Responsibilities:
- Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager (GM) is not present.
- Supervise, train, and coach 2-5 team members engaged in both cookie sales and customer deliveries.
- Lead new hourly staff onboarding and initial training.
- Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager's absence.
- Support the Store Ops Manager with ordering, inventory control, and scheduling.
- Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.).
- Upselling and overall customer service excellence - ensuring all team members are also upselling and providing the best customer service.
Requirements:
- At least 1 year of experience in a supervisory role within a restaurant or retail store.
- Prior experience conducting in-person interviews of hourly support staff.
- Prior Point of Sale (POS) systems experience.
- Ability to utilize MS Office, Word, and our Applicant Tracking System.
- Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
- Must be 18 years of age or older and have legal eligibility for employment in the United States.
Compensation and Benefits:
We offer an estimated salary of up to $19.00/hour, with opportunities for end-of-period store bonuses, comprehensive benefits, a $25.00 monthly cellphone stipend, 10 days of paid vacation, and 2 paid Insomnia Personal Days of Wellness. You'll also enjoy job stability with a rapidly growing and reputable company and achievable growth/promotion opportunities.
What We Offer:
- FREE cookies with every shift.
- A fun and exciting team environment.
- A rapidly growing and reputable company.
- Achievable growth/promotion opportunities.
Estimated Salary: Up to $19.00/hour
