Customer Service Associate Driver Eligible Part-Time Parks and Recreation

7 days ago

Houston, Texas, United States City of Arlington Full time

Job Summary

Under general supervision, provides customer service by greeting customers, answering multi-line telephones, taking messages and responding to customer inquiries.

This position requires a Customer Service Assistant with a valid Texas Class C Driver's License who may need to serve as backup to pick up for after-school care and other driving as needed. If you do not have a license, but would still like to be considered, please apply for the Customer Service Assistant position.

Essential Job Functions:

1. Ability to provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.

2. Ability to perform facility maintenance and setup, and respond to issues in the facility such as cleanliness or other issues.

3. Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.

4. Ability to respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.

Other Job Functions:

5. Ability to work with various organizations, individuals, and other departments to accommodate needs for facility access, program information, or facility orientation, as well as knowledge of the collection for purposes of maintaining and assisting with the maintenance of the facility.

6. Ability to work with various vendors, outside agencies, and other departments to accommodate needs for facility access, program information, or facility orientation.

Minimum Qualifications:

  • Knowledge of modern office methods, practices, and equipment.
  • Knowledge of facility management to ensure a safe and productive experience for users and customers.
  • Knowledge of print sources, online catalogs, databases, and remote information access sources.
  • Knowledge of how materials and information sources are organized.
  • Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations to ensure a working environment that leads to a team approach.
  • Ability to learn and apply computer skills to register customers, maintain site records, and accounts while using discretion with customer information.
  • Ability to demonstrate effective organization skills for recordkeeping, filing, and coordination of a heavily used public facility or facilities.
  • Ability to perform a variety of physical skills including, but not limited to, seeing, sorting, typing, pulling, pushing, and lifting.
  • Ability to operate a variety of office equipment including, but not limited to, a personal computer terminal, fax machine, multi-line telephone, scanners, and calculator.
  • Ability to drive a motorized vehicle.
  • Skill in making simple arithmetic calculations.
  • Skill in cash register use and handling money and balancing accounts.
  • Skill in analyzing information needs with careful attention to detail.
  • Ability to work with various organizations, individuals, and other departments to schedule through the online system room reservations and rentals.

Qualifying Education and Experience:

Some college plus one year of related customer service experience or equivalent combination.

Bilingual and one year of college, preferred.

Possession of a valid Texas Operator's License, Class C.

Successful completion of the City of Arlington's CPR and First Aid training required upon hire.

Background Requirements:

Pre-placement screening includes a criminal background check, drug/alcohol testing, physical and Human Performance Evaluation (HPE), and motor vehicle review (MVR).

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