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Account Representative

1 month ago

Middle River, Maryland, United States Sole Hire LLC Full time
About the Role

We are seeking a skilled Account Representative to join our team in Middle River, MD. As an Account Representative, you will be responsible for delivering exceptional customer service by providing accurate information about products and services, processing orders, and resolving issues efficiently.

This role requires strong communication and interpersonal skills, with the ability to multitask effectively and manage time efficiently. You will be working in a standard indoor office setting with a flexible 4X1 hybrid schedule, engaging in activities that require sitting, keyboarding, speaking, and listening.

Responsibilities
  1. Provide excellent customer service through accurate product information, order processing, and issue resolution.
  2. Maintain a positive and helpful demeanor to ensure complete customer satisfaction.
  3. Identify and prioritize customer issues, ensuring timely updates and resolutions.
  4. Process orders, changes, and cancellations while keeping detailed records of all customer interactions and actions taken.
  5. Collaborate with internal departments for unresolved issues to ensure a seamless customer experience.
RequirementsQualifications and Skills
  • Bachelor's degree or equivalent; minimum of 3 years of related experience, preferably in chemical manufacturing.
  • Proficiency in CRM systems, with experience in Datacor being a plus.
  • Excellent verbal and written communication skills, with a strong orientation towards service and critical thinking.
  • Ability to multitask effectively and manage time efficiently.
  • Detail-oriented with active listening skills.
Work Environment
  • Enjoy a standard indoor office setting with a flexible 4X1 hybrid schedule.
  • Engage in activities that require sitting, keyboarding, speaking, and listening, ensuring effective communication and task management.
Benefits

Our comprehensive benefits package includes Medical, Dental, and Vision insurance, Paid Time Off (PTO), and Holidays. We also provide a 401(k) plan with a 4% match, among other fantastic perks that promote a healthy and balanced life.

This position offers a competitive salary ranging from $50,000 to $65,000 per year, along with opportunities for professional growth in a dynamic industry.