Client Experience Representative

3 weeks ago


River Falls, Wisconsin, United States WESTconsin Credit Union Full time
Job Title: Client Experience Representative

About the Role
WESTconsin Credit Union is seeking a talented individual to join our team as a Client Experience Representative. This role is perfect for someone who has a passion for delivering exceptional customer service and is comfortable working in a fast-paced environment.

About You
We are looking for a motivated and organized individual with excellent communication skills and a positive attitude. As a Client Experience Representative, you will be responsible for providing top-notch service to our members, answering their questions, and resolving any issues they may have. If you have a strong work ethic, are proactive, and enjoy working in a team environment, we encourage you to apply for this exciting opportunity

Responsibilities
* Opens new accounts and closes existing ones by gathering and entering necessary information into the computer system* Posts transactions on the computer system, including deposits, withdrawals, loan payments, transfers, check cashing, credit and cash advances* Evaluates member needs by asking appropriate questions and listening carefully, and refers members to appropriate employees* Offers and encourages the use of products that meet member needs* Provides savings, loan, and other product features, benefits, and information* Balances teller cash drawer, notifies supervisor of cash variations, prepares daily balancing reports, and balances accounting center

Requirements
* High school diploma or equivalent* Proven track record in a sales/customer service environment* Proficiency in basic computer, data entry, and typing skills* Positive attitude, professional image, and self-motivation* Excellent oral and written communication skills* Ability to work a part-time (up to 25 hours/week), flexible schedule, and a Saturday rotation

Why Choose WESTconsin?
* A generous 401(k) with Company Contribution and Match* Student Loan Repayment Program* Education Reimbursement Program* Competitive Compensation* Healthy Living Fund Contribution* Holiday Pay

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