Operations Associate

3 weeks ago

Detroit, Michigan, United States Joann Full time

Job Summary

The Inventory Coordinator plays a critical role in delivering exceptional customer experiences by ensuring seamless inventory management and flow. This position requires a detail-oriented individual who can effectively manage inventory levels, process freight, and maintain a high level of productivity.

Key Responsibilities

  • Review and process inbound product deliveries to ensure accurate inventory levels and timely delivery to the sales floor.

  • Maintain backroom standards by accurately processing freight and taking full account of physical inventory to ensure product is continuously flowing to the sales floor.

  • Embodies characteristics and performs duties of Hearts, Hands, Minds, and Inspire, including:

    • Providing exceptional customer service and using the F.A.S.T. service model to meet customer needs.

    • Engaging in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

    • Performing on-hand counts of physical inventory throughout the back room and sales floor to ensure all inventory is accounted for.

    • Receiving and unloading truck deliveries with close attention to detail and ensuring freight is organized and undamaged.

    • Processing freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary.

    • Cleaning and organizing the back room and maintaining high standards in the cleanliness and quality of their work area.

    • Stocking shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

  • Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink.

  • Merchandises product in a way that catches the customer's attention and promotes sales.

  • Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store.

Requirements

  • High School Diploma or equivalent.

  • 0-2 years of experience in inventory management or a related field.

  • Previous supervisory experience is preferred.

Physical Demands

  • Stand during an entire shift (other than normal break time).

  • Continuously walk around all areas of the store throughout shift.

  • Read written instructions, reports, and other information on paper and computer screens.

  • Orally communicate with customers and other team members on a consistent basis throughout their shift.

  • Input data on computer keyboard and handheld units.

  • Use 2-way radios (hear incoming messages and provide verbal response).

  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.

  • Lift, place, and arrange items on shelves and racks.

  • Bend down and reach above head.

  • Climb and descend ladder.

  • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program.

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