Host/Hostess

2 days ago

Morristown NJ USA, United States Villa Restaurant Group Full time
Job Title: Host/Hostess

Join our team at Villa Restaurant Group as a Host/Hostess and be the first point of contact for our guests. As a Host/Hostess, you will create a warm and welcoming atmosphere from the moment guests enter the restaurant.

Key Responsibilities:
  • Guest Greeting: Warmly welcome guests as they arrive, extending a friendly and hospitable greeting. Escort them to their tables and provide menus.
  • Reservations: Manage reservations efficiently, including recording guest information, seating arrangements, and special requests. Maintain an organized reservation system.
  • Waitlist Management: Keep track of the waitlist during peak dining hours, provide estimated wait times, and inform guests when their tables are ready.
  • Communication: Liaise between guests and restaurant team members, ensuring a smooth flow of service and addressing guest inquiries or concerns.
  • Seating Assignments: Assign tables to guests in a fair and organized manner, optimizing table turnover and seating efficiency.
  • Menu Knowledge: Familiarize yourself with the restaurant's menu items, daily specials, and any allergen information to assist guests with menu choices.
  • Cleanliness: Ensure that the host/hostess stand and waiting areas are clean and organized at all times. Maintain a tidy and welcoming environment.
  • Cooperation: Collaborate with restaurant servers, bartenders, and kitchen staff to coordinate seating and ensure a seamless dining experience for guests.
  • Guest Farewell: Thank guests for dining with us as they depart and inquire about their experience. Provide feedback to management as needed.
  • Reservation Confirmations: Make courtesy calls to confirm reservations and follow up with guests regarding any special arrangements or preferences.
Requirements:
  • Previous Experience: Previous experience as a host/hostess or in a customer-facing role is preferred but not required.
  • Guest Service Skills: Excellent guest service and communication skills, with a welcoming and courteous demeanor.
  • Organizational Skills: Strong organizational skills and the ability to handle reservations, waitlists, and seating assignments efficiently.
  • Physical Demands: Standing and walking for extended periods. Occasionally lifting and carrying menus or seating charts. Bending, stooping, and reaching.

Villa Restaurant Group is an Equal Employment Opportunity Employer.

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