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Permit Operations Supervisor

2 months ago

Bronx, New York, United States City of New York Full time
Job Summary

The City of New York is seeking a highly skilled and experienced Permit Supervisor to join our team. As a Permit Supervisor, you will be responsible for overseeing the permit process for Borough Operations, ensuring that all permits are processed efficiently and effectively.

Key Responsibilities
  • Serve as the authority on all permit-related matters for subordinate employees.
  • Utilize Agency software to distribute and manage the work of all Permits Unit employees.
  • Monitor Time & Leave and oversee all CityTime and personnel-related matters for subordinate employees.
  • Conduct performance evaluations for and issue tasks & standards to all subordinate employees.
  • Analyze the Permits Unit workflow to ensure it operates at an optimal level and that productivity is adequately maintained.
  • Perform Quality Assurance checks at all Permit processing intervals and on all permits tasks.
  • Be responsible for reporting the performance metrics of the Permits Unit to the Borough Office Chief Clerk.
  • Serve as the secondary level of authority for all customer-escalated Permits matters within the Borough Office.
Requirements

To be considered for this role, you must have:

  • A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
  • An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above.
  • A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above.
  • Education and/or experience equivalent to the above requirements.
Preferred Skills

We are looking for candidates with:

  • Strong customer service experience.
  • Supervisory experience.
  • Knowledge of UMAX & PARIS.
  • Monitoring Borough Office metrics and making adjustments as necessary.