Customer Service Representative

4 weeks ago


Los Angeles, California, United States SVH Travel Full time

Job Title: Customer Service Representative

Department: Hospitality

Summary:

We are seeking a Customer Service Representative to provide exceptional service to our clients and guests in the Hospitality industry. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with booking reservations, resolving issues, and providing information about our services.
  • Maintain a high level of product knowledge to effectively address customer needs.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Document customer interactions and feedback to improve our services.

Qualifications:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work independently and manage time effectively.
  • Previous customer service experience is a plus.
  • Proficiency in Microsoft Office and CRM software.

Experience:

Prior experience in customer support or a related field is preferred but not required. Training will be provided for the right candidate.



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