Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Department: Hospitality
Summary:
We are seeking a Customer Service Representative to provide exceptional service to our clients and guests in the Hospitality industry. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with booking reservations, resolving issues, and providing information about our services.
- Maintain a high level of product knowledge to effectively address customer needs.
- Collaborate with other team members to ensure a seamless customer experience.
- Document customer interactions and feedback to improve our services.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus.
- Proficiency in Microsoft Office and CRM software.
Experience:
Prior experience in customer support or a related field is preferred but not required. Training will be provided for the right candidate.
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