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Customer Service Representative

2 months ago

Farmingdale New York, United States Lennox International Full time

About the Role:

As a Counter Sales Associate at Lennox International, you will play a vital role in providing exceptional customer experiences and driving sales growth. This position requires a strong passion for customer service, a commitment to delivering results, and a desire for career advancement.

Key Responsibilities:

  • Provide high-level customer service with product expertise and selling skills.
  • Maintain the appearance of the store and ensure a positive customer experience.
  • Collaborate with the Store Manager and local team to manage inventory, record received and shipped products, and prepare items for shipment.
  • Effectively communicate with customers, colleagues, and management to achieve sales goals and resolve customer concerns.
  • Stay up-to-date with product knowledge and sales training to provide expert advice to customers.
  • Perform other duties as assigned by management, including scheduling, ordering, and carrying out open/close procedures.

Requirements:

  • High school diploma or equivalent combination of education and experience.
  • At least 2 years of related experience in HVAC, customer service, warehousing/distribution, or retail.
  • Strong oral and written communication skills.
  • Strong computer skills, including Microsoft applications.
  • Knowledge of HVAC systems is a plus.
  • Ability to lift up to 50 pounds.

What We Offer:

  • Competitive base salary with bonus structure that rewards results.
  • Industry-leading sales and product training.
  • Medical and dental benefits.
  • 401(k) with company match.
  • Employee Stock Purchase Program.
  • Community involvement opportunities.

Why Lennox International?

We value diversity and inclusion and seek to recruit, develop, and retain talented individuals from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member, and empower them to be their authentic selves.