Clinical Office Assistant
4 weeks ago
Job Summary:
The Clinical Office Assistant will provide administrative support to the Aurora Sports Health team, ensuring seamless day-to-day operations and exceptional patient care.
Key Responsibilities:
- Patient Services: Greet patients and visitors in a prompt, courteous, and helpful manner, collect insurance co-payments, and respond to routine requests for information.
- Scheduling and Coordination: Schedule and maintain calendars of appointments, meetings, and travel, coordinate related administrative aspects, and ensure timely communication with patients and staff.
- Administrative Support: Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately, assemble, copy, and release patient medical records, and maintain accurate records and reports.
- Communication and Teamwork: Effectively communicate with patients, staff, and external partners, build rapport, and maintain a positive working relationship.
Requirements:
- Education: High School Graduate
- Experience: Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties
- Skills: Proficient in Microsoft Office, strong organizational skills, attention to detail, and ability to multi-task and prioritize tasks
Working Conditions:
- Physical Requirements: Ability to sit, walk, stand, bend, and lift frequently throughout the workday, occasional lifting of items weighing up to 20 lbs
- Environmental Factors: Normal office environment, occasional exposure to noise and distractions
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