Bakery Operations Manager

2 days ago

Middletown, United States Nothing Bundt Cakes Full time
Bakery Operations Manager

The Nothing Bundt Cakes Bakery Operations Manager is responsible for directing the team and day-to-day operation of the bakery. This includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment, and superior service are consistently provided to our guests.

Key Responsibilities:
  • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
  • Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
  • Engage frequently with team members to gain insight into workload and progress, address any challenges, and course-correct as needed.
  • Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, conduct quarterly reviews, and address any performance issues in a timely and effective manner.
  • Delineate the role of the Assistant Manager, assign specific responsibilities to support the ongoing leadership of the bakery team and operation.
  • Identify future leaders, cross-train team members as appropriate, and build individual capabilities to ensure adequate bakery coverage.
  • Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Business Operations:
  • Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
  • Create and communicate weekly sales productivity goals, cake production plans, and team schedules, and adjust bakery coverage based on changing business trends.
  • Set inventory par levels based on production demand and sales forecasts, monitor stock levels, process weekly supply orders, and conduct monthly inventory.
  • Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and NbC policies and procedures.
  • Manage all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.
  • Perform administrative functions, including payroll processing, sales, labor, and product inventory reporting, and basic accounting procedures.
Local Marketing:
  • Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events, while responding appropriately to external requests for NbC contributions.
  • Coordinate special event participation with local businesses, schools, and other community organizers.
Core Values and Leadership Competencies:
  • Servant's Heart: Goes above and beyond to support and develop the team and create a superior guest experience.
  • Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts and energizes others.
Knowledge, Skills, and Abilities:
  • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
  • Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
  • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Excels at delegating duties, communicating clear expectations, directing others' work, and managing performance.
  • Is highly organized and resourceful, can balance multiple priorities, and demonstrates strong follow-up skills.
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications, and Work Experience Requirements:
  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or food service industries.
  • Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives.
  • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
  • Foodservice safety training certificate (or required to obtain within 30 days of employment).
  • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.

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