Bakery Operations Manager
2 days ago
The Nothing Bundt Cakes Bakery Operations Manager is responsible for directing the team and day-to-day operation of the bakery. This includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment, and superior service are consistently provided to our guests.
Key Responsibilities:- Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
- Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
- Engage frequently with team members to gain insight into workload and progress, address any challenges, and course-correct as needed.
- Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, conduct quarterly reviews, and address any performance issues in a timely and effective manner.
- Delineate the role of the Assistant Manager, assign specific responsibilities to support the ongoing leadership of the bakery team and operation.
- Identify future leaders, cross-train team members as appropriate, and build individual capabilities to ensure adequate bakery coverage.
- Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
- Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
- Create and communicate weekly sales productivity goals, cake production plans, and team schedules, and adjust bakery coverage based on changing business trends.
- Set inventory par levels based on production demand and sales forecasts, monitor stock levels, process weekly supply orders, and conduct monthly inventory.
- Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manage all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.
- Perform administrative functions, including payroll processing, sales, labor, and product inventory reporting, and basic accounting procedures.
- Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events, while responding appropriately to external requests for NbC contributions.
- Coordinate special event participation with local businesses, schools, and other community organizers.
- Servant's Heart: Goes above and beyond to support and develop the team and create a superior guest experience.
- Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence, and a passion to succeed.
- Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts and energizes others.
- Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
- Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
- Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
- Excels at delegating duties, communicating clear expectations, directing others' work, and managing performance.
- Is highly organized and resourceful, can balance multiple priorities, and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or food service industries.
- Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives.
- Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
- Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.
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