Patient Experience Coordinator

3 weeks ago


Longview, Texas, United States Hospitality Health ER Full time
{"Job Title": "Patient Experience Technician", "Overview": "At Hospitality Health ER, we are seeking a skilled Patient Experience Technician to provide exceptional care and comfort to our patients.

Responsibilities:

* Provide proficient, competent care to patients while maintaining their sense of comfort and dignity
* Assist with de-escalating patient complaints in person and over the phone
* Help with medication management, including calling in medication as needed
* Maintain accurate medical records, including scanning charts and locating charts as needed
* Communicate effectively with co-workers, patients, and families
* Train staff on Hospitality bedside manner and patient care expectations
* Identify patient needs through conversations and proactively address them
* Advocate for patients by communicating with the charge nurse about their needs
* Ensure the highest level of comfort for patients by providing resources such as pillows, blankets, drinks, and snacks
* Assist with the registration process to minimize wait times
* Maintain the cleanliness of the lobby

Requirements:

* Maintain flexibility and availability for on-call and coverage requirements
* Ability to work unsupervised and take initiative
* Positive attitude towards patients, guests, and visitors
* Customer service experience in a high-volume, high-stress environment
* Critical thinking skills to work autonomously and make efficient use of time and resources
* High School Diploma or GED
* Ability to read, speak, and write in the English Language
* Previous medical experience, emergency room preferred

Benefits:

* Night shift differential
* 401K with company match
* Additional benefits for full-time employees

Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability, and veterans.

We are committed to providing a safe and respectful work environment for all employees and patients.

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Please note that this job description is intended to describe the general nature and level of work being performed by employees assigned to this job title.

It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

We look forward to reviewing your application.

Sincerely,
Hospitality Health ER



  • Longview, Texas, United States Hospitality Health ER Full time

    {"Job Title": "Patient Experience Technician", "Overview": "At Hospitality Health ER, we are seeking a skilled Patient Experience Technician to join our team. As a Patient Experience Technician, you will play a vital role in providing exceptional care and comfort to our patients.Responsibilities:* Provide proficient and competent care to patients,...


  • Longview, Texas, United States Hospitality Health ER Full time

    Patient Experience TechnicianHospitality Health ER is seeking a skilled Patient Experience Technician to provide exceptional care and comfort to our patients in a fast-paced ER environment.Key Responsibilities:Deliver proficient and compassionate care to patients, ensuring their comfort and dignity are maintained.Assist in de-escalating patient complaints...


  • Longview, Texas, United States Christus Health Full time

    Job Summary:As a Patient Access Representative at Christus Health, you will play a vital role in ensuring a seamless and welcoming experience for patients and their families. Your primary responsibility will be to facilitate access to our facilities, establishing encounters for patients who meet our guidelines for hospital service. You will be responsible...


  • Longview, Texas, United States Christus Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Christus Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience from the moment they arrive at our facility.Key ResponsibilitiesAccurately input patient demographic and...


  • Longview, Texas, United States CHRISTUS Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at CHRISTUS Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience.Key ResponsibilitiesMaintain accurate and up-to-date patient records, including demographic and financial information.Verify...


  • Longview, Texas, United States Christus Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Christus Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience.Key ResponsibilitiesMaintain accurate and up-to-date patient records, including demographic and financial information.Verify...


  • Longview, Texas, United States Wellness Pointe Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Support Representative to join our team at Wellness Pointe.This role is responsible for registering patients, collecting demographic and insurance information, and preparing required forms for signature. The ideal candidate will have excellent communication skills, be able to work...


  • Longview, Texas, United States Christus Health Full time

    Job Summary:We are seeking a highly skilled Patient Access Representative to join our team at Christus Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience. Your primary responsibility will be to facilitate a welcome and easy access to the facility, establishing an encounter for any...


  • Longview, Texas, United States Hospitality Health ER Full time

    About UsHospitality Health ER is a freestanding ER in Longview, TX that provides exceptional care to all patients with a personal touch.Job SummaryWe are seeking a Patient Advocate/Hospitality Assistant to join our team. The ideal candidate will provide proficient, competent care while maintaining the patient's sense of comfort and dignity.Key...


  • Longview, Texas, United States Christus Health Full time

    {"Responsibilities": "As a Patient Access Representative at Christus Health, you will play a vital role in ensuring a seamless and welcoming experience for our patients and their families. Your responsibilities will include:Maintaining consistency with Administrative and Departmental policies, demonstrating professionalism, reliability, and excellent...


  • Longview, Texas, United States CHRISTUS Health Full time

    Job Summary:We are seeking a skilled Clinic Patient Representative Senior to join our team at CHRISTUS Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our clinic.Key Responsibilities:Greet and assist patients and visitors, providing exceptional customer service and ensuring a positive...


  • Longview, Texas, United States TJ Maxx Full time

    Customer Experience Supervisor Opportunity at TJ MaxxWe are seeking a skilled Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, overseeing a team of associates, and driving sales growth.Key Responsibilities:Develop and implement...

  • Patient Telesitter

    2 weeks ago


    Longview, Texas, United States PeaceHealth Full time

    Job SummaryWe are seeking a skilled Patient Telesitter to join our team at PeaceHealth. As a Patient Telesitter, you will be responsible for providing continuous remote monitoring and support to assigned patients through a Telesitter software system.Key ResponsibilitiesUtilize nursing assistant skills to provide continuous remote monitoring and support to...

  • Marketing Coordinator

    3 weeks ago


    Longview, Texas, United States Hospitality Health ER Full time

    About Hospitality Health ERHospitality Health ER is a freestanding emergency room in Longview, TX, dedicated to providing exceptional patient care and hospitality. Our team is passionate about delivering first-class service to every patient who walks through our doors.Job SummaryWe are seeking a highly organized and creative Marketing Coordinator to join our...


  • Longview, Texas, United States Christus Health Full time

    Job Summary:We are seeking a skilled Senior Patient Representative to join our team at Christus Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services.Key Responsibilities:Greets and directs patients and visitors, ensuring a positive and welcoming experience.Serves as a liaison...


  • Longview, Texas, United States Diagnostic Clinic Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Diagnostic Clinic. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our OB/GYN department.Key ResponsibilitiesGreets and directs patients: Welcome patients to...

  • Care Coordinator RN

    3 days ago


    Longview, Texas, United States Regency Integrated Health Services Full time

    Job Title: Registered Nurse Care CoordinatorJob Summary:We are seeking a highly skilled Registered Nurse Care Coordinator to join our team at Regency Integrated Health Services. As a RNCC, you will play a critical role in coordinating care for our patients, working closely with our Nurse Practitioners and facility staff to ensure seamless transitions and...


  • Longview, Texas, United States Hospitality Health ER Full time

    About Hospitality Health ERHospitality Health ER is a freestanding emergency room in Longview, TX, dedicated to providing exceptional patient care and hospitality. We strive to create a positive experience for all patients, families, and community members who interact with our facility.Job SummaryWe are seeking a highly organized and detail-oriented...

  • Marketing Coordinator

    4 weeks ago


    Longview, Texas, United States Hospitality Health ER Full time

    About Hospitality Health ERHospitality Health ER is a freestanding emergency room in Longview, TX that provides exceptional care to patients with a personal touch. We pride ourselves on delivering first-class service and creating a welcoming environment for everyone who walks through our doors.Job SummaryWe are seeking a Marketing Coordinator to join our...


  • Longview, Texas, United States CHRISTUS Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Senior Clinic Patient Representative to join our team at CHRISTUS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services to our patients and their families.Key ResponsibilitiesGreets and directs patients and visitors,...