Patient Access Coordinator

3 weeks ago


Longview, Texas, United States Christus Health Full time

Job Summary:

We are seeking a highly skilled Patient Access Representative to join our team at Christus Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience. Your primary responsibility will be to facilitate a welcome and easy access to the facility, establishing an encounter for any patient who meets the guidelines for hospital service.

Key Responsibilities:

  • Maintain consistency with Administrative and Departmental policies, demonstrating appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
  • Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
  • Verify eligibility and obtain necessary authorizations for services rendered.
  • Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
  • Perform financial assessment for appropriate program assistance.
  • Communicate the purpose of and obtain patient/legal guardian signatures on all necessary hospital documents.
  • Represent the Patient Access department in a professional, courteous manner at ALL times.
  • Assist the hospital in the event of an internal or external disaster.
  • Support the flexible needs of the department to accommodate patient volume in all areas of the hospital, which may require assignment to another area of the department and shift change.
  • Support the department in achieving established performance goals.
  • Complete required training as needed.
  • Perform all other duties as assigned.

Requirements:

Education/Skills

  • High school diploma or equivalent
  • Basic computer knowledge
  • Ability to communicate effectively, both verbally and in writing
  • Demonstrate excellent customer service skills
  • Excellent communication and organization skills
  • Successful completion of the core educational curriculum, "Excellence at the Front End" required within one year of employment.

Experience

  • One year experience in hospital registration or a comparable position preferred.

Licenses, Registrations, or Certifications

  • None required

Work Type:

Full Time

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