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Front Desk Representative

2 months ago

Northbrook, Illinois, United States Hotel Equities Full time
Job Summary

Hotel Equities is seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Sheraton Northbrook Hotel in Northbrook, IL. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring a memorable stay.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register them into the computer, and provide accurate and timely information and services.
  • Reservations and Check-in/Check-out: Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Be friendly, thorough, accurate, and efficient in taking reservations, performing check-ins, and check-outs.
  • Payment and Cash Handling: Accept payment for guests' accounts, maintain a house bank, and make deposits and accurate reports of receipts daily.
  • Security and Safety: Properly handle and account for keys, be knowledgeable of policies regarding emergency procedures and security concerns, and aggressively seek and react to opportunities to sell rooms.
  • Communication and Teamwork: Answer telephone promptly and properly, be friendly, thorough, accurate, and efficient in communicating with guests and colleagues, and maintain open lines of communication with each department.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Good communication skills, both verbal and written, basic computational ability, basic computer skills, and extensive knowledge of the hotel, its services, and facilities.
  • Physical Demands: Ability to stand and exert well-paced mobility for up to 4 hours in length, lift up to 15 lbs occasionally, and spend extended lengths of time viewing a computer screen.
Benefits
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program