Level II Helpdesk Specialist

3 weeks ago

Elk Grove, California, United States ZSN Systems & Solutions LLC Full time

Job Title: Level II Helpdesk Technician

Job Summary: ZSN Systems & Solutions LLC is seeking an experienced Level II Helpdesk Technician to join our team. The successful candidate will provide technical support to users, troubleshoot complex IT issues, and maintain a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to all users
  • Interact with employees at a technical and non-technical level
  • Provide strong Tier I-II support for the service desk support team
  • Analyze/troubleshoot all levels of desktop, general application, and network issues
  • Document, track and monitor technical issues to ensure timely resolution
  • Provide timely and thorough input for regular status reporting
  • Provide remote and onsite computer hardware and software setup, repair, upgrading, and troubleshooting support
  • Manage and troubleshoot both on-prem and cloud-based Active Directory services and Office 365 environments, including user account management, group policies and permissions
  • Assist with maintaining master software repositories for hardware drivers/firmware, OS and application patches, and software updates
  • Perform basic maintenance and troubleshooting on printers and multifunctioning copiers
  • Assist with developing processes and procedures that outline how incidents, requests and problems are identified, preserved in a knowledgebase, escalated, and actioned
  • Respond to inquiries and requests for assistance from end users via telephone, email, chat and ticketing system
  • Maintain a customer satisfaction measure of 96.5% or higher each period
  • Maintain a service desk ticket closure rate at 96% or higher

Requirements:

  • Experience managing a Microsoft Domain Users, Windows OS, Apple MacOS, VMware
  • Experience with an ITIL service management software: ZoHo ServiceDesk, Atlassian Suite, SMAX
  • Experience supporting users in an Office 365 organization
  • Strong customer service skills
  • Excellent oral and communication skills (client-facing)
  • Demonstrate the ability to work in a fast-paced environment while balancing multiple priorities
  • In depth knowledge of the Microsoft and Apple ecosystems
  • Applied knowledge/understanding of ITIL support processes and methodologies, incident management, change control management, problem management
  • A pro-active mind-set with a focus on constant improvement and follow through at all levels
  • Strong technical problem-solving skills
  • Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problems
  • Attention to detail with the ability to document procedures accurately

  • Diabetes Educator II

    3 weeks ago

    Elk Grove, California, United States Sutter Health Full time

    We are seeking a highly skilled Diabetes Educator II to join our team at Sutter Health.Job Summary:As a Diabetes Educator II, you will provide diabetes self-management education/training (DSMT) and/or medical nutrition therapy (MNT) to individuals, family members, and groups. You will manage the care of a distinct patient population through assessment of...

  • Medical Assistant II, Rheumatology Specialist

    4 weeks ago

    Elk Grove, California, United States Sutter Health Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Medical Assistant II to join our Rheumatology team at Sutter Health. As a Medical Assistant II, you will provide clinical and clerical support to our providers and patient care team, ensuring seamless patient care and workflow within the department.Key Responsibilities:Provide clinical support...

  • Member Service Specialist III

    4 weeks ago

    Elk Grove, California, United States Golden 1 Full time

    Job Title:Member Service Specialist IIIJob Summary:We are seeking a highly skilled and customer-focused Member Service Specialist III to join our team at Golden 1. As a key member of our branch team, you will be responsible for providing exceptional service to our members, processing financial transactions, and maintaining accurate records.Key...

  • Pediatric Speech Therapist II

    4 weeks ago

    Elk Grove, California, United States Kaiser Permanente Full time

    Job Summary:As a Speech Therapist II in Pediatrics, you will provide diagnosis and treatment of complex communication disorders for children and adults. Ensure compliance with standards and regulatory requirements, and oversee the work of entry-level staff. Support community programs and develop department policies and procedures to ensure compliance with...

  • Diesel Fleet Mechanic Technician Level II and III

    4 weeks ago

    Pleasant Grove, California, United States Sysco Full time

    Job Opportunity: Diesel Fleet Mechanic Technician Level II and IIIAbout the RoleWe are seeking a highly skilled Diesel Fleet Mechanic Technician Level II and III to join our team at Sysco. As a key member of our maintenance team, you will be responsible for ensuring the safe and reliable operation of our fleet of vehicles.Key ResponsibilitiesPerform routine...

  • Diesel Fleet Mechanic Technician Level II and III

    4 weeks ago

    Pleasant Grove, California, United States Sysco Full time

    Job Opportunity: Diesel Fleet Mechanic Technician Level II and IIIAbout the RoleWe are seeking a highly skilled Diesel Fleet Mechanic Technician Level II and III to join our team at Sysco. As a key member of our maintenance team, you will be responsible for performing quality preventive maintenance inspections and repairs on our fleet of vehicles and...

  • Pool Maintenance Specialist

    1 week ago

    Elk Grove, California, United States Leslie's, Inc. Full time

    Pool Maintenance Responsibilities:We are seeking an experienced Pool Cleaner to join our team at Leslie's, Inc. as a Pool Maintenance Specialist. As a key member of our pool maintenance team, you will be responsible for managing a pool route each week, performing regular pool maintenance tasks, and ensuring the highest quality of service for our...

  • Licensed Vocational Nurse, California Department of Corrections and Rehabilitation

    4 weeks ago

    Elk Grove, California, United States State of California Full time

    Job SummaryThe Licensed Vocational Nurse (LVN) provides basic and technical level of general nursing care to patients in a variety of correctional health care settings. The LVN works under the supervision of the Supervising Registered Nurse (SRN) II/III and the clinical guidance of the Registered Nurse (RN). The LVN ensures the delivery of appropriate and...

  • Pool Maintenance Specialist

    4 weeks ago

    Elk Grove, California, United States Leslie's, Inc. Full time

    Pool Maintenance Job DescriptionAt Leslie's, Inc., we are seeking a skilled Pool Maintenance Specialist to join our team. As a key member of our facilities maintenance team, you will be responsible for managing a pool route each week, ensuring regular pool maintenance is performed to the highest standards.Key Responsibilities:Test and maintain water quality...

  • Licensed Vocational Nurse

    4 weeks ago

    Elk Grove, California, United States State of California Full time

    Job SummaryThe Licensed Vocational Nurse (LVN) provides basic and technical level of general nursing care to patients in a variety of correctional health care settings. The LVN ensures the delivery of appropriate and timely health care to patients, working under the supervision of the Supervising Registered Nurse (SRN) II/III and the clinical guidance of the...

  • Oral Health Specialist for Patient Care

    3 weeks ago

    Elk Grove, California, United States Independence Dental Services Full time

    We are seeking a dental professional with a passion for patient care to join our team at Independence Dental Services in Elk Grove, CA.The ideal candidate will possess excellent communication skills, both verbal and written, and a strong attention to detail to provide top-notch patient care.This role offers a competitive salary of $76,000 - $90,000 per year,...

  • Food Preparation Specialist

    4 weeks ago

    Elk Grove, California, United States Ember Korean BBQ Full time

    Job OverviewEmber Korean BBQ is seeking a skilled Food Preparation Specialist to join our dynamic team. As a key member of our Pantry team, you will play a vital role in ensuring the smooth operation of our kitchen.Key Responsibilities:Prepare and set up side dishes, including vegetable and sauce preparationFill and refill side dish trays to maintain a high...

  • Tractor Driver

    3 weeks ago

    Elk Grove, California, United States Holt of California Full time

    Job SummaryAs a Tractor Driver - 16 Tire Lowbed Specialist at Holt of California, you will be responsible for safely transporting heavy equipment from one location to another. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities Prepares and...

  • Heavy Equipment Transport Specialist

    4 weeks ago

    Elk Grove, California, United States Holt of California Full time

    Job SummaryAs a Heavy Equipment Transport Specialist at Holt of California, you will be responsible for safely transporting heavy equipment using a 16-tire tractor trailer. This role requires attention to detail, strong communication skills, and the ability to work independently.Key ResponsibilitiesPrepare and provide documentation for equipment delivery or...

  • Cold Beverage Equipment Specialist

    3 weeks ago

    Elk Grove, California, United States Soto Refrigeration & Beverage Co. Full time

    Job DescriptionWe are seeking a skilled Cold Beverage Equipment Specialist to join our team at Soto Refrigeration & Beverage Co. The ideal candidate will have experience with cold and frozen beverage equipment, including soda fountains, and be able to diagnose, service, and repair these machines.The Frozen Beverage Technician will be responsible for ensuring...

  • Diesel Fleet Mechanic Technician Level II and III

    4 weeks ago

    Pleasant Grove, California, United States Sysco Full time

    Job SummaryWe are seeking a highly skilled Diesel Fleet Mechanic Technician Level II and III to join our team at Sysco. As a key member of our maintenance team, you will be responsible for ensuring the safe and reliable operation of our fleet of vehicles.Key ResponsibilitiesPerform quality preventive maintenance inspections and repairs on vehicles and...

  • Diesel Fleet Mechanic Technician Level II and III

    4 weeks ago

    Pleasant Grove, California, United States Sysco Full time

    Job Opportunity at SyscoAbout the RoleSysco is seeking a highly skilled Diesel Fleet Mechanic Technician Level II and III to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safety, reliability, and cost-effectiveness of our fleet vehicles.Key ResponsibilitiesPerform routine maintenance inspections and repairs...

  • Licensed Vocational Nurse, California Department of Corrections and Rehabilitation

    3 weeks ago

    Elk Grove, California, United States State of California Full time

    Job SummaryAs a Licensed Vocational Nurse at the California Department of Corrections and Rehabilitation, you will play a vital role in providing high-quality patient care in a correctional healthcare setting. This position requires a strong commitment to delivering compassionate and effective care to patients, while also working collaboratively with the...

  • Kubota Tractor Corporation Parts and Whole Goods Specialist

    4 weeks ago

    Elk Grove, California, United States Kubota Tractor Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Parts and Whole Goods Specialist to join our team at Kubota Tractor Corporation. As a key member of our parts and whole goods management team, you will be responsible for providing exceptional customer service and technical support to our dealers and customers.Key Responsibilities:Provide...

  • Licensed Vocational Nurse, California Department of Corrections and Rehabilitation

    3 weeks ago

    Elk Grove, California, United States State of California Full time

    Job SummaryThe Licensed Vocational Nurse (LVN) provides basic and technical level of general nursing care to patients in a variety of correctional health care settings. Under the supervision of the Supervising Registered Nurse (SRN) II/III, Correctional Facility (CF) and the clinical guidance of the Registered Nurse (RN), CF, the LVN ensures the delivery of...