Front Desk Associate

2 weeks ago

Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Fairfield Inn by Marriott Columbus/New Albany, OH.

Key Responsibilities:
  • Guest Services: Ensure a seamless check-in and check-out experience for our guests, providing exceptional hospitality and addressing any questions or concerns they may have.
  • Cash Handling and Operations: Accurately process transactions, manage cash handling, and execute all policies related to check, credit, and guest billing.
  • Communication and Teamwork: Maintain consistent communication with all departments, ensuring a smooth and efficient operation.
  • Administrative Tasks: Complete necessary shift paperwork, ensure accuracy on shift checklists, and perform other administrative duties as assigned.
  • Problem-Solving and Customer Satisfaction: Research and resolve guest complaints or problems within established guidelines, ensuring guest satisfaction and loyalty.
Requirements:
  • Education and Experience: High School Diploma (or equivalent) preferred.
  • Computer and Equipment Skills: General computer knowledge, including Excel, Word, Microsoft Outlook, and Internet Explorer. Ability to operate a calculator, fax, and printer.
  • Physical Demands: Regularly talk or hear, frequently stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. Occasionally sit, stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 30 pounds.
Competencies:
  • Customer Service: Manage difficult or emotional client and employee situations, respond promptly to client and employee needs, and solicit client feedback to improve service.
  • Safety: Maintain a safe work environment and equipment, ensuring a debris-free workspace and proper use of safety devices.
  • Language Skills: Ability to read, analyze, and interpret documents, respond to common inquiries or complaints, and interact clearly and effectively with supervisor, clients, staff, vendors, etc.
  • Problem-Solving: Identify and resolve problems in a timely manner, develop alternative solutions, and use reason even when dealing with emotional topics.
  • Professionalism: Approach others in a tactful manner and react well under pressure.
  • Time Management: Prioritize work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans.

  • Front Desk Associate

    2 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    {"title": "Front Desk Associate", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Fairfield Inn by Marriott Columbus/New Albany, OH. As a Front Desk Associate, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.Key...

  • Front Desk Representative

    4 days ago

    Lockport, New York, United States Designer Paws Salon Full time

    Job Title: Front Desk Representative/BatherWe are seeking a highly skilled and motivated Front Desk Representative/Bather to join our team at Designer Paws Salon. As a key holder, you will be responsible for opening and closing the salon, providing exceptional customer service, and ensuring a smooth and efficient experience for our clients and their...

  • Front Desk Associate

    3 weeks ago

    Lockport, New York, United States Lockport Dental Group Full time

    We are seeking a reliable and friendly Front Office Assistant to join our dedicated team of dental professionals at Lockport Dental Group. Our practice takes pride in providing exceptional dental care in a warm and stress-free environment, ensuring optimal comfort and positive patient experiences.The ideal candidate will have strong communication skills and...

  • Medical Front Desk Coordinator

    1 week ago

    Lockport, New York, United States Retina Vitreous Associates Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Front Desk Coordinator to join our team at Retina Vitreous Associates. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our patient registration process, providing exceptional customer service, and maintaining accurate records.Key...

  • Medical Front Desk Coordinator

    1 week ago

    Lockport, New York, United States Retina Vitreous Associates Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Front Desk Coordinator to join our team at Retina Vitreous Associates. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our patient registration and intake process.Key ResponsibilitiesPatient Registration: Confirm or update patient...

  • Front Desk Representative

    4 days ago

    Lockport, New York, United States Goldfish Swim School Full time

    About Goldfish Swim SchoolWe are a learn-to-swim facility for kids ages 4 months to 12 years, dedicated to providing a safe and enjoyable experience for our members. Our team is passionate about building confident lifelong swimmers and creating a positive impact in our community.Job SummaryWe are seeking a highly motivated and customer-focused individual to...

  • Front Desk Representative

    3 days ago

    Lockport, New York, United States Goldfish Swim School Full time

    About Goldfish Swim SchoolWe are a learn-to-swim facility for kids ages 4 months to 12 years, dedicated to building confident lifelong swimmers and careers of our team members. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water.Job SummaryWe are seeking a highly motivated and...

  • Hotel Front Desk Representative

    4 days ago

    Lockport, New York, United States Sonesta International Hotels Full time

    Job DescriptionThe Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk.Key Responsibilities:Register guests, issue room keys, and provide information on hotel services and room location.Answer phones in a prompt and courteous manner, responding to...

  • Fitness Sales Associate

    2 weeks ago

    Lockport, New York, United States Orangetheory - Franchise #0279 Full time

    Job OverviewOrangetheory - Franchise #0279 is seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for greeting clients, presenting our fitness concept, and working closely with our trainers to provide an exceptional experience for our members.Key ResponsibilitiesClient...

  • Cashier & Front End Associate

    6 hours ago

    Lockport, New York, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service by greeting...

  • Front Office Trainee at Renaissance Westerville Hotel

    4 weeks ago

    Lockport, New York, United States Concord Hospitality Full time

    Join Our Esteemed Team Become an Integral Part of the Hospitality Experience Are you passionate about crafting memorable moments for guests? Do you excel in vibrant settings where each encounter is a chance to brighten someone's day? If this resonates with you, we invite you to explore the opportunity to join our team. Your Role: Assist in delivering...

  • Guest Services Representative

    3 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Overview: The Front Desk Associate plays a crucial role in ensuring that guests experience a seamless check-in and check-out process while addressing any inquiries or concerns they may have. Key Responsibilities: Facilitates guest check-in and check-out...

  • Guest Services Representative

    3 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Overview: The Front Desk Associate plays a crucial role in providing exceptional service to guests, ensuring a seamless check-in and check-out experience while addressing any inquiries or concerns from visitors. Key Responsibilities: Facilitates guest check-in...

  • Guest Services Representative

    3 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Overview: The Front Desk Associate plays a crucial role in ensuring that guests experience a seamless check-in and check-out process while addressing any inquiries or concerns that may arise. Key Responsibilities: Facilitates guest check-in and check-out with...

  • Guest Services Representative

    4 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Overview: The Front Desk Associate plays a crucial role in providing exceptional service to guests by managing their check-in and check-out processes while addressing any inquiries or issues they may encounter. Key Responsibilities: Facilitates guest check-in...

  • Guest Services Representative

    3 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Overview: The Front Desk Associate plays a crucial role in providing exceptional service to guests by managing their check-in and check-out processes, while addressing any inquiries or concerns they may have. Key Responsibilities: Facilitates guest check-in and...

  • Guest Services Representative

    3 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Overview: The Front Desk Associate plays a crucial role in providing exceptional service to guests during their stay. This position involves managing the check-in and check-out processes while addressing any inquiries or concerns from guests or visitors. Key...

  • Customer Service Representative

    2 weeks ago

    Lockport, New York, United States Designer Paws Salon Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative/Bather at Designer Paws Salon. As a key holder, you will be responsible for providing exceptional customer service, managing the front desk, and assisting with bathing and grooming services.**Key Responsibilities:**Provide...

  • Facility Maintenance Associate

    4 weeks ago

    Lockport, New York, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time

    Job Title: Houseman Reports To: Housekeeping SupervisorFLSA Status: Non-Exempt Overview: The Houseman is tasked with upholding the cleanliness and maintenance of shared and outdoor spaces within the property, ensuring that the premises are visually appealing and well-kept. Compensation: $15.00 per hour Company Culture: At Fairfield Inn by Marriott...

  • Hotel Front Desk Representative

    2 weeks ago

    Lockport, New York, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional service to guests and contributing to the overall success of the hotel. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGuest...