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Front Office Manager

2 months ago

Rancho Mirage, California, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Omni Hotels. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Guest Services: Handle all guest complaints and concerns in a professional and courteous manner, ensuring a satisfactory impression is maintained.
  • Training and Development: Provide comprehensive training to associates to ensure Omni Standards are met, and ongoing support to ensure they have the skills and knowledge required to excel in their roles.
  • Communication: Maintain open and effective communication with all department managers, ensuring a collaborative and supportive work environment.
  • Operations: Be familiar with the hotel computer system, including training, maintenance, and troubleshooting, to ensure efficient and effective operations.
  • Supply Management: Complete weekly supply inventories to ensure adequate pars are maintained, and rate discrepancy reports are accurate and up-to-date.
  • Group Services: Prepare group information sheets, block and assign applicable arrivals, and complete check-out with balance reports.
  • Credit and Financial Management: Complete credit checks daily and adhere to all Systems & Controls of the Front Office and relevant areas of responsibility.
  • Marketing and Loyalty: Ensure knowledge and training of Marketing Programs of the company and hotel, and work closely with the Loyalty Ambassador to track and service select guests.
Requirements
  • Experience: Previous luxury hotel experience is required.
  • Schedule and Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays.
  • Physical Demands: Ability to stand for the entire scheduled shift.
  • Skills and Knowledge: Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills are essential. Knowledge of Property Management Systems and related computer programs, as well as strong knowledge of Microsoft Office Software, is also required.