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Senior Technical Account Manager
2 months ago
We're a modern payroll solution provider serving America's largest Employers. Our product empowers customers to build native, automated, and flexible payment experiences.
Role Requirements- 6+ years of experience in sales engineering, solutions engineering, or technical account management, with 8+ years of total work experience at tech companies
- Ability to understand and explain technical concepts to customers
- Enjoy working with customers directly and spending most of the day on live calls learning from users
- Thrives in an ambiguous environment with a high degree of autonomy
- Process-oriented mindset and ability to drive consensus across cross-functional teams and drive projects to completion
- Enjoy interacting with internal and external stakeholders and can draw insights and takeaways from disparate conversations
- Prior experience in customer-facing roles at startups in the API, fintech, or HR tech space
- Prior experience in cross-selling/up-selling customers
As a Technical Account Manager at Zeal, you'll serve as a go-to contact for our customers, providing implementation, go-live, and product launch support. You'll also report directly to the CEO, serving as their right-hand for all customer-related motions.
Key Responsibilities- In partnership with business and product leaders, identify and accelerate key partner initiatives across several verticals
- Own relationships with partners, advocating for them internally and understanding their problems to execute on solutions
- Partner with solutions engineers to solve technical problems for customers and build helpful technical guides
- Provide intellectual leadership through business analyses to develop concrete solutions or recommendations for partners
- Develop strong cross-functional relationships across Zeal's and partner leadership teams, becoming a trusted thought partner on program management, fintech, and partner growth
- Ideate with the Program Management Team and execute on initiatives to drive-down integration time, reduce integration churn, and increase customer NPS and resign percentages
We're a team of hard-working, talented, and dedicated individuals who bring our authentic selves to work. We value team players who know how to effectively communicate and collaborate to create a productive yet fun work environment.
Benefits- 100% coverage health, dental, and vision
- Competitive salary and equity for all employees
- Free snacks and drinks
- Team lunches and happy hours
- Awesome Zeal Swag
