Senior Technical Account Manager, Korea

3 days ago


San Francisco, California, United States Cloudflare Inc Full time
About the Role

Cloudflare is seeking a highly skilled Senior Technical Account Manager to join our team in Korea. As a Senior Technical Account Manager, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain strong relationships with customers to ensure their satisfaction
  • Stay up-to-date with Cloudflare's products and services to provide accurate and timely support
  • Identify and escalate customer issues to internal teams as needed
Requirements
  • 8+ years of experience in a technical account management role
  • Strong technical skills, including networking and security
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in Korean and English
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading cloud security company
  • Collaborative and dynamic work environment
  • Professional development opportunities


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