Clinical Coordination Specialist

1 week ago


SaintBrieuc, Bretagne, United States Inova Health System Full time
Job Summary

The Patient Care Coordinator III plays a vital role in delivering exceptional clinical coordination and facilitation services to patients entering the Inova Health System. This dynamic and team-focused position requires a highly organized individual with excellent communication skills, able to effectively interact with patients, physicians, and other staff members.

Key Responsibilities
  • Respond to and mitigate calls on Specialty Lines, providing intake services and interpreting patient conditions to route them to the appropriate sub-specialty service.
  • Coordinate with healthcare professionals to ensure smooth admission processes and maintain accurate records in multiple databases.
  • Interact with client facility staff to intake calls, accurately inputting patient information into Computer Aided Dispatch (CAD) systems and Electronic Health Records (EHR).
  • Document and report activities throughout each shift, notifying management of problems, concerns, and compliments in real-time.
  • Generate performance reports using computer software and perform additional duties as assigned.
Requirements

Experience: 2 years of experience in call center, customer service, or a related profession.

Education: High School diploma or equivalent.



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