ISP Support Specialist

2 weeks ago


Allen Park, Michigan, United States TEKsystems Full time
Job Title: ISP Support Technician

Join our team as an ISP Support Technician and play a critical role in providing exceptional technical support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues related to internet, cable, and modems for business and residential customers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and web chat
  • Troubleshoot and resolve technical issues related to internet, cable, and modems
  • Document and record phone calls within multiple ticketing systems
  • Provide backup assistance for other Technical Support Representatives
  • Manage a high volume of tickets and prioritize tasks effectively
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
About TEKsystems:

TEKsystems is a leading provider of technology services and solutions. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our team of experts works with clients to drive change and achieve their goals.



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