Technical Support Specialist

5 days ago

Allen Park, Michigan, United States Frontline Technologies Group LLC. Full time
Job Title: Support Engineer I

Join Frontline Education as a Support Engineer I and be part of our Client Support Organization. As a trusted advisor to our clients, you will provide insight into best practices and a consultative approach to ongoing client support.

Key Responsibilities:
  • Act as the second line of support handling Tier 2 and above complex issues while helping to bring problems to resolution in a quick and professional manner.
  • Work closely with clients and other Frontline Education employees to provide deep technical support for issues arising during the ongoing use of Frontline Education solutions.
  • Apply problem definition methodology and techniques to help clients define the scope of software problems.
  • Understand and apply the administration, implementation, and/or modification of Frontline Education software.
  • Analyze client programs and provide recommendations to help clients achieve goals and maximize results on both an ad-hoc and regular basis.
  • Document and log issues or solutions, track cases to maintain client history within Zendesk tracking system and follow issue progress through resolution.
Requirements:
  • Bachelor's Degree and/or commensurate experience.
  • 4+ years' experience in a customer-facing role, preferably as a technical support analyst or consultant.
  • Experience with troubleshooting SaaS applications.
  • Experience with SQL, Freighter, and/or relational databases.
  • Experience using Zendesk, Salesforce, and/or NetSuite.
  • Experience with automatic job scheduling and workload automation.
About Frontline Education:

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and unlimited PTO. We also offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

  • Ford Technical Training Specialist

    4 weeks ago

    Allen Park, Michigan, United States Universal Technical Institute Full time

    {"title": "Technical Training Instructor - Ford Dealers", "description": "Job SummaryWe are seeking a highly skilled Technical Training Instructor to join our team at Universal Technical Institute. As a Technical Training Instructor, you will be responsible for delivering technical training to OEM Dealer technicians, providing coaching, technical expertise,...

  • Ford Technical Training Specialist

    2 weeks ago

    Allen Park, Michigan, United States Universal Technical Institute Full time

    Job Title: Ford Dealer Technical Training InstructorJob Summary:We are seeking a highly skilled and experienced Ford Dealer Technical Training Instructor to join our team at Universal Technical Institute. As a key member of our training team, you will be responsible for delivering technical training to OEM Dealer technicians, providing coaching, technical...

  • Ford Technical Training Specialist

    4 weeks ago

    Allen Park, Michigan, United States Universal Technical Institute Full time

    {"h1": "Ford Dealer Technical Training Instructor", "p": "At Universal Technical Institute, we're committed to providing top-notch training to our students and dealers. As a Ford Dealer Technical Training Instructor, you'll play a critical role in delivering technical training to OEM Dealer technicians. Your expertise and passion for teaching will inspire...

  • Business Presentation Specialist

    2 weeks ago

    Allen Park, Michigan, United States Advantage Technical Full time

    About the RoleWe are seeking a highly skilled Business Presentation Specialist to join our team at Advantage Technical. As a key member of our organization, you will play a critical role in crafting visually impactful and persuasive presentations that drive business results.Key ResponsibilitiesCreate effective, data-driven executive-level presentations...

  • Software Development Engineer

    2 weeks ago

    Allen Park, Michigan, United States Advantage Technical Full time

    Architect and Develop Infotainment SystemsWe are seeking a skilled Software Development Engineer to join our team at Advantage Technical. As an Android Automotive Specialist, you will be responsible for designing and implementing infotainment embedded software solutions utilizing Android operating systems (OS) and platform components.Key...

  • Software Development Engineer

    3 weeks ago

    Allen Park, Michigan, United States Advantage Technical Full time

    Architect and Develop Infotainment SystemsWe are seeking a skilled Software Development Engineer to join our team at Advantage Technical. As an Android Automotive Specialist, you will be responsible for designing and implementing infotainment embedded software solutions utilizing Android operating systems (OS) and platform components.Key...

  • IT Support Specialist

    1 week ago

    Allen Park, Michigan, United States Digital Solutions, Inc. Full time

    Job Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team at Digital Solutions, Inc. in south east Michigan. As a key member of our team, you will be responsible for resolving computer-related issues for our clients, providing technical assistance with computer hardware and software, and supporting our customers with...

  • ISP Support Specialist

    2 weeks ago

    Allen Park, Michigan, United States TEKsystems Full time

    Job Title: ISP Support TechnicianJoin our team as an ISP Support Technician and play a critical role in providing exceptional technical support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues related to internet, cable, and modems for business and residential customers.Key...

  • Administrative Support Specialist

    2 days ago

    Allen Park, Michigan, United States ICONMA Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at ICONMA. The successful candidate will provide administrative support to our leadership team, ensuring seamless day-to-day operations and contributing to the overall success of the organization.Key ResponsibilitiesProvide administrative support to...

  • PC Support Specialist

    5 days ago

    Allen Park, Michigan, United States TEKsystems Full time

    Job Title: PC TechnicianWe are seeking a skilled PC Technician to join our team. As a PC Technician, you will be responsible for providing technical support and maintenance for our clients' computer systems.Key Responsibilities:Provide technical support and maintenance for computer systems, including troubleshooting, imaging, and deployment.Assist with...

  • PC Support Specialist

    1 week ago

    Allen Park, Michigan, United States TEKsystems Careers Full time

    Job Title: PC TechnicianWe are seeking a skilled PC Technician to join our team at TEKsystems Careers. As a PC Technician, you will be responsible for providing top-notch technical support and services to our clients.Key Responsibilities:Provide exceptional customer service and support to clientsInstall, configure, and troubleshoot PC hardware and...

  • ISP Support Technician

    2 weeks ago

    Allen Park, Michigan, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled and motivated ISP Support Technician to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing world-class external customer support for an Internet Service Provider within a 24x7x365 environment.Key ResponsibilitiesProvide technical support to customers...

  • Technical Systems Specialist

    3 weeks ago

    Hazel Park, Michigan, United States Avancez Assembly Full time

    Job SummaryWe are seeking a highly skilled IT Specialist to join our team at Avancez Assembly. As a key member of our technical team, you will be responsible for maintaining and improving our facility's technical systems to ensure our team members have the technology they need to complete their work and our company's important files and information remain...

  • Pharmacy Support Specialist

    1 month ago

    Allen Park, Michigan, United States Pharmor Allen Park Pharmacy Full time

    Job OverviewWe are seeking a skilled Pharmacy Technician to join our team at Pharmor Allen Park Pharmacy. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our pharmacy.Key ResponsibilitiesCount and prepare medications for dispensing to patientsAssist patients and customers with their medication needs, providing...

  • Pharmacy Support Specialist

    1 month ago

    Allen Park, Michigan, United States Pharmor Allen Park Pharmacy Full time

    Job OverviewWe are seeking a skilled Pharmacy Technician to join our team at Pharmor Allen Park Pharmacy. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our pharmacy.Key ResponsibilitiesCount and prepare medications for dispensing to patientsAssist patients and customers with their medication needs, providing...

  • SAP Master Data Specialist

    2 weeks ago

    Allen Park, Michigan, United States Ford Motor Company Full time

    About the RoleWe are seeking a highly skilled SAP Master Data Specialist to join our team at Ford Motor Company. As an SAP Techno-Functional Expert, you will be responsible for designing, building, configuring, and implementing SAP-ECC/S4-HANA master data features to meet business requirements.Key ResponsibilitiesGather, analyze, and understand business...

  • SAP Master Data Specialist

    3 weeks ago

    Allen Park, Michigan, United States Ford Motor Company Full time

    About the RoleWe are seeking a highly skilled SAP Master Data Specialist to join our team at Ford Motor Company. As an SAP Techno-Functional Expert, you will be responsible for designing, building, configuring, and implementing SAP-ECC/S4-HANA master data features to meet business requirements.Key ResponsibilitiesGather, analyze, and understand business...

  • Product Engineer Service Specialist

    4 weeks ago

    Allen Park, Michigan, United States zobility Full time

    {"Job Title": "Product Engineer Service Specialist", "Job Description": "Job SummaryWe are seeking a highly skilled Product Engineer Service Specialist to join our team at Zobility. As a key member of our workforce management and staffing division, you will be responsible for developing diagnostic service functions to support our global dealers and...

  • Automotive Diagnostic Specialist

    2 days ago

    Allen Park, Michigan, United States Diverse Lynx Full time

    Job Description:We are seeking a skilled Automotive Diagnostic Specialist to join our team at Diverse Lynx LLC.Key Responsibilities:Good knowledge of the automotive domain and diagnostics protocols (UDS, etc.)Experience with automotive diagnostics tools and debugging ECU logs, slogs, and pcap logsProgramming skills in Python are an advantageAbility to...

  • Automotive Diagnostic Specialist

    2 weeks ago

    Allen Park, Michigan, United States Diverse Lynx Full time

    Job Description:At Diverse Lynx LLC, we're seeking a skilled Automotive Diagnostic Specialist to join our team. As a key member of our diagnostics team, you will be responsible for analyzing and troubleshooting complex automotive issues using your expertise in automotive diagnostics tools and protocols.Key Responsibilities:• Good knowledge of the...