ISP Support Technician

2 weeks ago


Allen Park, Michigan, United States TEKsystems Full time
About the Role

We are seeking a highly skilled and motivated ISP Support Technician to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing world-class external customer support for an Internet Service Provider within a 24x7x365 environment.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat.
  • Manage a high volume of tickets, ensuring timely and effective resolution.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of our products and services.
  • Stay up-to-date with industry trends and best practices.
Requirements
  • 2+ years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong knowledge of computer systems and networks.
  • Ability to work independently and as part of a team.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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