Customer Support Professional

1 week ago


Prairie Village, United States WireCo WorldGroup Full time
Job Description

We are seeking a highly skilled Customer Support Professional to join our team at WireCo WorldGroup. As a key member of our commercial organization, you will be responsible for providing exceptional support to our customers throughout the sales life cycle of our products.

The ideal candidate will have a strong background in customer service, with a minimum of 3 years' experience in a similar role. They will possess excellent communication skills, prioritizing clarity, conciseness, and active listening. Proficient problem-solving skills and the ability to navigate complex issues effectively with a positive approach are essential.

A competitive salary of $55,000 - $65,000 per year is offered, depending on experience. Additional benefits include paid time off, medical, dental and vision insurance, a retirement plan, and more.

Key Responsibilities:

  • Manage all incoming calls and email inquiries, providing prompt, accurate responses.
  • Enter quotes and orders into the company's sales portal with accuracy and timeliness.
  • Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction, retention, and growth.
  • Represent the business in identifying challenges and opportunities, maintaining strong relationships with assigned accounts.


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