Customer Support Specialist

3 days ago


Grand Prairie, Texas, United States Americold Full time
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Americold. This role involves providing exceptional customer service and support to clients across various logistics channels. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of logistics operations.

About the Role: As a Customer Support Specialist at Americold, you will be responsible for:
  • Responding to all customer inquiries and complaints in a timely and professional manner
  • Providing clerical support including overseeing all paperwork associated with orders and maintaining corresponding files
  • Scheduling loads as required and maintaining updated reports to ensure all loads are empty and closed
  • Resolving refused product, over, short, and damaged (OS&D) orders

What You'll Need: To succeed in this role, you will need:
  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
  • Familiarity with logistics operations and processes

Compensation and Benefits: This is a full-time position offering a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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