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Beverage Operations Supervisor
2 months ago
Beverage Operations Supervisor Crafty is on the lookout for a Beverage Operations Supervisor dedicated to providing exceptional client service, focusing on hospitality and operational support. This role is pivotal in ensuring a seamless experience for our clients. The primary responsibilities encompass four key areas: client interaction, team leadership, operational management, and quality control.
Client Interaction Manage daily communications and coordination with the client’s representative.
Deliver outstanding hospitality to the end users within the organization.
Analyze trends and relay feedback from clients to the management teams, actively participating in the enhancement of client programs.
Proactively address and resolve client issues.
Listen attentively and respond to the client’s needs.
Engage in initiatives that add a unique touch to our client relationships.
Team Leadership Assist various on-site teams in their continuous development, addressing any challenges they face in their daily operations.
Foster a positive work environment that encourages cross-team collaboration and feedback.
Operational Management Oversee a team of external pantry providers, caterers, and service technicians during their on-site activities.
Clearly communicate expectations and success criteria to on-site teams through detailed task lists and effective communication.
Manage on-site projects, including the introduction of new services or products.
Handle daily responsibilities such as inventory management, catering oversight, budget tracking, and order placement to maintain an organized client space for all food and beverage needs.
Build and maintain strong relationships with partners, ensuring open communication between all parties involved.
Quality Control Supervise the presentation and quality of food and beverages to align with Crafty’s standards.
Address quality concerns promptly and make necessary adjustments to ensure client satisfaction.
Report any quality or equipment issues to the relevant team members and assist in resolving them on-site.
Minimum Qualifications:
3 - 5 years of experience in client services, retail, or restaurant operations/management.
Desired Attributes:
Empathetic leadership skills.
Strong problem-solving abilities.
Composed under pressure.
Exceptional organizational skills.
Highly motivated and diligent.
Adaptable to changing situations.
Personable and approachable.
What We Offer:
At Crafty, our team is our greatest asset. We pride ourselves on fostering a culture of passionate and dedicated individuals who strive for excellence. Our comprehensive compensation package includes options for health, dental, and vision insurance, retirement plans, paid time off, professional development opportunities, and parental leave. Additionally, we provide snacks, beverages, and engaging company events.
The salary range for this position is competitive and commensurate with experience.
Crafty is committed to providing equal employment opportunities to all employees and applicants without discrimination.
