Insurance Support Specialist

1 week ago


Muskegon, Michigan, United States Michael Johnson - Waterstone Insurance Full time
Job Overview

As an Insurance Customer Service Representative at Michael Johnson - Waterstone Insurance, you will play a pivotal role in delivering exceptional customer experiences. This dynamic position involves interacting with clients, addressing inquiries, resolving issues, and providing personalized support on insurance-related matters.

Key Responsibilities:
  • Build and maintain strong relationships with customers, ensuring timely and effective communication.
  • Provide clear and concise information about insurance policies, coverage details, and claims processes.
  • Assist clients with policy changes, updates, and renewals, guaranteeing seamless transitions.
  • Investigate and resolve customer concerns with empathy and professionalism, upholding the company's reputation.
Requirements:
  • Demonstrate a passion for marketing insurance products based on customer needs.
  • Exhibit excellent written, verbal, and listening communication skills.
  • Show a people-oriented approach, prioritizing customer satisfaction.
  • Demonstrate attention to detail, ensuring accuracy in all interactions.
  • Display proactivity in problem-solving, driving positive outcomes.
  • Ability to learn and adapt to new computer functions.
  • Foster a collaborative team environment, promoting open communication and mutual support.
Compensation:

The estimated salary for this role is $55,000-$65,000 per annum, depending on location and experience. The position offers a competitive benefits package, including licensing paid by the agency, life insurance, 401(k), bonus opportunities, health insurance, paid time off, training & development, and more.



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