Office and Customer Support Specialist

6 days ago


Muskegon, Michigan, United States Michael Johnson - Waterstone Insurance Full time
About the Job

We are seeking an experienced and customer-focused individual to join our team as an Office and Customer Support Specialist. In this role, you will be responsible for establishing and maintaining strong relationships with customers, using a customer-centric approach to educate them about various insurance options, and supporting the team with handling claims and other tasks.

Key Responsibilities
  • Establish and maintain customer relationships through regular communication and follow-ups.
  • Use a customer-centric approach to educate customers about various insurance options and provide recommendations tailored to their needs.
  • Support the team by handling claims, projects, and other tasks as needed.
Work Environment

We offer a dynamic work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service and providing personalized support to our clients. We value employee growth and development and offer opportunities for professional advancement.

Benefits and Compensation

The estimated annual salary for this role is $70,000-$90,000, depending on experience. Additionally, you can expect a competitive commission/bonus structure, paid time off, flexible hours, and licensing paid by the agency. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and more.



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