Hotel Front Desk Associate
3 days ago
In this role, you will engage with guests, address their needs, and resolve any issues that may arise in a timely and professional manner.
Key Responsibilities:- Welcome and register guests, provide keys, and record credit card information
- Field customer complaints and respond promptly to ensure guest satisfaction
- Maintain accurate records of hotel guest account information and communicate effectively with the housekeeping department
- Take incoming calls, online and in-person room bookings requests, and answer questions about guest needs involving room rates, available rooms, amenities, rewards programs, and special requests
- High school diploma or equivalent required; hospitality industry experience as a front desk agent preferred
- Excellent communication and interpersonal skills, with the ability to handle stressful situations
- Possesses strong organizational and time management skills, with working knowledge of Microsoft Office and reservation management systems
The estimated salary for this position is $14 - $15 hourly. Our team is committed to providing an environment where associates can excel and grow professionally.
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