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E-Commerce Customer Care Representative

2 months ago

Grapevine, Texas, United States Earthbound Trading Co. Full time

Position:
Customer Support Specialist


At Earthbound Trading Co., we are seeking a motivated and detail-oriented Customer Support Specialist to enhance our E-Commerce operations. This role is essential in addressing customer inquiries, facilitating online order processing, and performing various administrative tasks.


KEY RESPONSIBILITIES:

  • Effectively communicates with customers via phone and email to fulfill their online order requirements.
  • Delivers outstanding customer service through prompt and precise order processing, ensuring effective communication and collaboration with other departments to resolve issues.
  • Addresses all customer inquiries swiftly and efficiently.
  • Collaborates directly with shipping carriers to ensure customer satisfaction.
  • Develops and nurtures business relationships with clients by providing timely and accurate service to foster customer loyalty.
  • Assists the E-Commerce team in managing order processing and returns.
  • Handles all financial transactions with diligence.
  • Completes all administrative tasks related to E-Commerce accurately.
  • Occasionally works in a warehouse setting, adapting to temperature variations and lifting items up to 50 pounds.
  • Performs additional duties as assigned.

ESSENTIAL QUALITIES AND SKILLS:

  • Capable of managing multiple tasks simultaneously while maintaining high performance and integrity.
  • Works well both independently and as part of a team.
  • Adapts effectively to a dynamic work environment.
  • Thrives under pressure in a fast-paced, deadline-oriented setting.
  • Exhibits strong attention to detail and organizational skills.

REQUIRED QUALIFICATIONS:

  • Customer-centric mindset with a passion for assisting others.
  • Strong problem-solving, interpersonal, and analytical abilities.
  • Excellent written and verbal communication skills in a professional context.
  • Ability to prioritize and manage workload effectively.
  • Proficient in MS Outlook, Word, Excel, and Google Suite.
  • Competent typing and computer skills.
  • Capable of maintaining detailed records across various platforms for easy access.
  • Comfortable working in a hybrid work environment.
  • Previous experience in retail is advantageous.

FOR MORE INFORMATION:

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