Automobile Finance Manager

1 month ago


Columbus, Ohio, United States P4 Automotive Full time
Financial Services Representative

Columbus Auto Group is seeking a skilled Financial Services Representative to join our team. As a key member of our finance department, you will play a crucial role in facilitating the financing and insurance processes for customers purchasing vehicles.

Key Responsibilities:
  • Financing Assistance:
    • Evaluate customers' creditworthiness and financial history to determine suitable financing options.
    • Collaborate with lending institutions to secure competitive financing approvals for customers.
    • Present financing terms, interest rates, and payment options clearly, addressing any questions or concerns.
  • Vehicle Protection Product Sales:
    • Introduce and explain a range of vehicle protection products, such as extended warranties, service contracts, GAP insurance, and tire protection.
    • Assist customers in selecting the best protection products to suit their needs and budget, emphasizing their benefits.
  • Compliance and Documentation:
    • Ensure all finance and insurance paperwork is accurately completed, adhering to legal and regulatory standards.
    • Verify the accuracy of financial documents, contracts, and disclosures before obtaining customer signatures.
    • Stay informed about changes in state and federal laws pertaining to automotive finance and insurance.
  • Customer Relationship Management:
    • Establish a positive and trustworthy relationship with customers, providing a personalized and customer-centric experience.
    • Address customer concerns and inquiries related to financing, insurance, and protection products promptly and courteously.
    • Strive to exceed customer expectations, promoting a high level of satisfaction and fostering customer loyalty.
  • Team Collaboration:
    • Collaborate closely with the sales team to identify potential financing and insurance opportunities during the sales process.
    • Work in tandem with the finance manager and other team members to streamline processes and optimize the F&I department's efficiency.

This comprehensive job description outlines the significant responsibilities and qualifications required for the Financial Services Representative position at Columbus Auto Group. Your commitment to providing exceptional customer service and expert financial guidance will contribute significantly to the dealership's success and reputation within the community.



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