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Technical Analyst

2 months ago

Lancaster, Pennsylvania, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Technical Analyst to join our team at Antelope Valley College. As a Technical Analyst, you will be responsible for performing data analysis, modification, and maintenance of applications, business processes, and software solutions.

Key Responsibilities
  • Analyze unit system and application needs and collaborate with stakeholders to evaluate, identify, and determine solutions.
  • Consult with users to identify and document software/systems needs, workflow issues, and reporting output needs.
  • Develop, design, and research solutions for user needs.
  • Evaluate and troubleshoot software processes and programs.
  • Ensure system integrity and efficiency through system testing and coordinate with ITS on problem resolution.
  • Work with departments to gather requirements for the design of application programs, user-friendly interfaces to systems, applications, and databases, and coordinate with ITS to ensure changes are part of the development life cycle.
  • Document needs for modifications to software and collaborate with ITS and vendors to meet user needs.
  • Act as liaison between users, ITS, other units, and software vendors to ensure efficiency of documents, application performance, and support.
  • Apply consultative skills to assess user needs and communicate technology systems and solutions.
  • Research and evaluate the functionality of vendor software to meet user needs.
  • Review data acquisition and output media to ensure accuracy of information generated for State mandated reports.
  • Develop implementation plans for utilizing/updating existing and new system processes.
  • Create, maintain, and distribute documentation and unit-specific data dictionaries for training of users to ensure accurate and efficient use of software programs.
  • Monitor, analyze, verify data, and make corrections to ensure data integrity and optimize workflow, business processes, and reporting to enhance operations for unit and institution.
  • Identify and coordinate with ITS to resolve software/hardware interface problems, data requirements, and access methods.
  • Interview and select student assistants and other part-time support staff; train and oversee hourly and student workers; assign and direct work and instruct such assistants in work procedures.
  • Research and analyze data using multiple platforms to provide statistical data for program development.
  • Write and perform queries and data analysis using enterprise reporting tools.
  • Provide information regarding program requirements.
  • Attend conferences, seminars, and workshops for purposes of enhancing knowledge base on information technology systems.
  • Maintain data to support MIS reporting and coordinate with ITS to resolve MIS data errors.
  • Act as a subject matter expert regarding functional business processes and how those processes are carried out in an information system.
Requirements
  • Graduation with an Associate's degree, preferably in computer science or business, or equivalent training and three years of applied experience.
  • A basic foundation of knowledge and skills in applications database and system/data analysis is necessary.
  • Foundation knowledge and skills may include standard systems analysis techniques and specialization in a specific department or area.
Knowledge and Abilities
  • Formal data flow analysis methodologies.
  • Campus-defined systems, applications, and standards.
  • System/equipment capability, design restrictions, and security requirements.
  • Network connectivity, integration, configuration, and protocols.
  • Integrated systems including operations systems, applications, and databases.
  • Client/server technologies.
  • Technical and vendor documentation for database systems and related programs.
  • Data structure design, relational database design, and file structures.
Working Conditions

Normal office environment.