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IT Support Assistant

2 months ago

Grand Rapids, Michigan, United States Wedgwood Christian Services Full time
Job Opportunity

We are seeking a highly motivated and detail-oriented individual to join our IT team as an IT Helpdesk Intern. This internship provides a unique opportunity to gain hands-on experience in troubleshooting, technical support, and IT infrastructure management.

Key Responsibilities:

  • Triage and resolve technical issues reported by end-users
  • Develop and deliver training materials to educate end-users on technical tasks
  • Assist in the deployment, provisioning, and decommissioning of endpoints and asset management
  • Collaborate with the IT Director to discuss tasks, goals, and areas for improvement
  • Perform other tasks and responsibilities as assigned

Requirements:

  • High school diploma required
  • Currently enrolled in an Information Technology or Computer Science program
  • Excellent communication and organizational skills
  • Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the agency's goals and objectives