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Night Operations Manager

2 months ago

Santa Clara, California, United States ABM Industries Full time
{"Job Title": "Night Supervisor", "Job Description": "Job Summary

The Night Supervisor is responsible for overseeing projects, supervising day-to-day team operations, and ensuring performance goals are met for a designated site. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Establish and maintain strong client relationships with a positive customer service orientation.
  • Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
  • Provide leadership and support while being available for emergency and off-hour support.
  • Promote a strong safety culture and work environment, training staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
  • Plan and assign work schedules to ensure service delivery expectations are achieved.
  • Ensure timely responses to client-reported emergency cleaning situations.
  • Train staff on building and property security protocols at each assigned client location.
  • Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
  • Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
  • Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
  • Train and manage Site janitorial and Porter staff.
  • Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
  • Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
  • Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
Requirements
  • At least 2 years of experience supervising employees.
  • Experience with commercial cleaning industry is a plus.
  • Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
  • MS Office (Outlook, Word, Excel) proficiency required.
  • Valid Driver's License and satisfactory driving record required to operate company vehicles to and from customer work sites.
  • Proven ability to handle confidential information with discretion.
  • Detail-oriented with a high level of accuracy.
  • Strong organizational, multi-tasking, and prioritization skills.
  • Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
  • Resourceful team player with a positive outlook and approachable demeanor.
  • High School Diploma or GED required.

ABM is an Equal Opportunity Employer (M/F/Vet/Disability/Gender Identity/Sexual Orientation).", "Benefits": "ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.", "Job Type": "Full-time", "Location": "", "Language": "en-US"}