Business Operations Manager

4 weeks ago

Santa Clara, California, United States ServiceNow Full time
Job Description

At ServiceNow, we're transforming the way organizations work. As a Business Operations Manager, you'll play a critical role in designing, building, and operating our cloud infrastructure services globally.

Key Responsibilities
  • Develop and manage strategic operational capabilities, including rhythm of the business, OKRs, portfolio insights, and strategic projects.
  • Provide financial and business acumen to support annual planning and quarterly results.
  • Manage Priority QBR cadence, accompanying deliverables, and drive consistency of reporting.
  • Assist in organizing strategy and planning sessions and deliverables.
  • Manage office and space planning requirements.
  • Engage and connect with other operations managers in UTG and beyond as required.
  • Be a thought-leader and influencer creating clarity out of ambiguity.
Communications Management
  • Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.
  • Drive and evolve our plan for internal employee communications in a timely, relevant, and engaging manner.
  • Implement thoughtful, innovative, and engaging communications that build on and enhance ServiceNow's purpose, culture, and strategic priorities.
  • Produce creative, relevant newsletters, All Hands decks, etc., rooted in our priorities; continually experiment with content to drive engagement.
  • Identify and recommend creative ideas to improve business operations and communications - be proactive.
  • Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.
Qualifications
  • Solid program management skills.
  • Excellent understanding of budget and headcount management.
  • Excellent understanding of functional operational processes.
  • Excellent verbal and written communication skills, teamwork skills, and an engaging personality.
  • Ability to translate business strategies into effective narratives.
  • Proven ability to effectively interface with a diverse range of roles at all levels.
  • Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high growth, ever-changing environment.
  • Ability to work in a matrix organization structure.
  • Experience with stakeholder management, cross-functional partnerships, executive leadership, and cross-functional communication with all levels of management.
  • Proven ability to run and deliver results on large-scale, complex programs across teams under tight deadlines.
  • Excellent influencing skills and ability to drive outcomes through others.
  • Long-term strategic thinking balanced with near-term execution skills.
  • Keen attention to detail and delivering quality work.
  • Experience leading the end-to-end business rhythm.
Basic Qualification
  • 8+ years of project/program management experience in mid/large size companies, ideally within an operations function.
  • Bachelor's degree or equivalent practical experience.

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