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Guest Services Manager

2 months ago

Chillicothe, Ohio, United States Hampton Inn & Suites Full time
Job Overview

We are seeking a qualified individual to fill the role of Front Desk Manager at Hampton Inn & Suites. This full-time position plays a crucial role in our operations, reporting directly to both the Sales Manager and the General Manager.

Key Responsibilities

The successful candidate will be responsible for:

  • Exemplifying outstanding communication skills while engaging with guests and staff.
  • Utilizing prior experience in the hospitality sector, particularly in Customer Service, Sales, and Front Desk operations.
  • Training and mentoring team members in best practices for customer service and operational efficiency.
  • Monitoring and achieving Sales Goals to surpass Revenue Targets and manage Department Budgets effectively.
  • Overseeing front desk shifts, creating staff schedules, and conducting employee evaluations.
Qualifications

This role requires a flexible work schedule to accommodate the needs of our guests and support our team. A competitive salary is offered, along with benefits that include:

  • Paid Time Off
  • Simple Retirement Plan
  • Health Benefits
  • Complimentary Life Insurance

If you are passionate about delivering exceptional service and leading a dedicated team, we encourage you to consider this opportunity.