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Customer Service Ambassador

2 months ago

Fort Wayne, Indiana, United States IMMEDIATE HIRE Full time

We are a rapidly expanding enterprise with a strong presence in the Fort Wayne area.

Responsibilities:

  • Consistently deliver a remarkable customer service experience.
  • Responsible for improving customer retention through strategic programs, services, and effective communication.
  • Work closely with customers to provide timely solutions, including order entry, order follow-up, shipment tracking, order updates, and more.
  • Accept coaching and take action to improve performance.
  • Combine service and sales with technical skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Share relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly capture customers' needs and seamlessly provide delivery options that meet those needs.
  • Proactively seek opportunities to drive sales growth by identifying new leads.
  • Provide a personalized approach that shows customers we can help, regardless of their need.