Retail Store Operations Manager

1 week ago


Hampstead, Maryland, United States Goodwill of Central & Northern Arizona Full time

We are seeking a highly skilled Retail Store Operations Manager to lead the daily operations of our sales floor and drive business growth in Maryland. As a key member of our team, you will be responsible for developing and executing retail operations plans, managing payroll costs, and ensuring excellent customer service.

About Us

Goodwill of Central & Northern Arizona is a leading nonprofit organization dedicated to empowering individuals and communities through education, employment, and economic development. Our regional headquarters are located in Frederick, Maryland, where we have 9 retail stores and 2 warehouse locations. We are committed to creating opportunities for people with disabilities, disadvantages, and other barriers to employment.

Job Summary

This is an exciting opportunity to join our team as a Retail Store Operations Manager. You will be responsible for leading the day-to-day operations of the sales floor, including managing inventory, controlling expenses, and driving sales growth. Your expertise in retail management, leadership, and customer service will be essential in achieving our business objectives.

Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Lead the day-to-day operations of the sales floor, including managing inventory, controlling expenses, and driving sales growth.
  • Maintain a clean, well-kept store environment that reflects the Goodwill brand.
  • Partner with community businesses and organizations to promote Goodwill's mission and values.
  • Serve as a Goodwill ambassador to the community.
  • Recruit, train, and develop Team Members to achieve business objectives.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field preferred.
  • Minimum 1 year of experience in retail management, preferably with a nonprofit organization.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Salary

$45,000 per year, plus benefits package.



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