Quality Assurance Supervisor
3 hours ago
Job Summary
As a Quality Assurance Supervisor at NewRez LLC, you will be responsible for overseeing the quality control and quality assurance processes within the organization. This includes working with the Compliance team to provide lead support and ensuring that all audit responses are complete, accurate, and provided in a timely manner. You will also be responsible for preparing populations for QC/QA audits and assigning audits to Quality Assurance Compliance Analysts. Additionally, you will perform investor QA audits to ensure investor and regulatory compliance, and use spreadsheets and databases to maintain detailed audit records.
Key Responsibilities
- Oversee quality control/quality assurance (QC/QA) audit schedules and ensure all audit responses are complete, accurate, and provided timely.
- Work with operations to ensure compliance metrics are completed timely and successful.
- Prepare populations for QC/QA audits and assign QC/QA audits to Quality Assurance Compliance Analysts.
- Perform investor QA audits to ensure investor and regulatory compliance.
- Use spreadsheets and databases to maintain detailed audit records.
- Provide monthly reporting to Senior Management on QA operations.
Requirements
- High School Diploma required.
- 6+ years' Mortgage Servicing experience required.
- Prior Supervisory experience required.
- Proficient in Microsoft Word and Excel.
- Excellent verbal and written communication skills.
- Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required.
Benefits
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary.
- 9 Paid Holidays.
- Employee Engagement Activities.
- Medical (including Health Savings Account & Flexible Savings Account).
- Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan.
- Performance-based Incentives.
- Pet Insurance.
- Advancement Opportunities.
About NewRez LLC
NewRez LLC is a leading mortgage servicing company that provides services to businesses that own mortgage loans. We are committed to providing excellent customer service and ensuring compliance with regulatory requirements. If you are a motivated and detail-oriented individual who is passionate about quality assurance and compliance, we encourage you to apply for this exciting opportunity.
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