Operations Manager
2 weeks ago
CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
Key Responsibilities- Run the daily operations of the entire Austin market, driving improvement measures, and operational strategy.
- Elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments.
- Help build a fulfillment and logistics team, providing them with necessary tools, proper training, and quality direction.
- Handle the relationship with local and regional couriers, ensuring our meals are delivered to our customers at the time and date they expect.
- Create a positive team dynamic, encouraging all employees to provide feedback and drive change within the facility.
- Ensure compliance of health and safety policies.
- Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests.
- Troubleshoot issues and provide solutions to complex logistics challenges.
- 4+ years of management or supervisor experience.
- Previous experience in Fulfillment, Shipping, and/or Logistics operations is highly valued.
- Restaurant and/or food experience a plus.
- Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.).
- Outstanding communication and organizational skills.
- Being able to speak conversational Spanish and/or another language is a plus.
- Able to lift up to 50 pounds and push and pull up to 100 pounds.
- Work in temperature-controlled environments.
- Able to work onsite each work day.
- Position requires weekends and holidays.
- Health Insurance coverage.
- PTO policy and paid sick days.
- We grow, you grow: Stock Options Plan granted on Day 1.
- Eligible for bi-annual performance bonus.
- Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid.
- Compassionate Leave: 3-5 days each time the need arises.
- A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly.
- Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle.
- Awesome opportunity to join a company that is looking to change how we eat and how chefs work.
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