Retail Collections Specialist

1 week ago


Tampa, Florida, United States Fanatics, Inc. Full time
Job Summary

Fanatics, Inc. is seeking a skilled Collections Analyst to join our team. As a key member of our finance department, you will be responsible for managing our B2B collection portfolio, ensuring timely payments, and protecting the organization against unnecessary risk and bad debt exposure.

Key Responsibilities
  • Conduct collection calls with customers to secure payments and resolve any issues
  • Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment
  • Coordinate with Sales, Customer Service, and Management to accelerate the collection process
  • Negotiate customer disputes to resolution and document root causes of payment issues
  • Actively prioritize and monitor customer accounts, learning reasons for non-payment and working the necessary steps to bring outstanding issues to resolution
  • Weekly reconciliation of accounts
  • Responsible for monitoring payment behaviors on accounts to identify when customers are at risk of defaulting on balance due to minimize total risk
  • Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts
Requirements
  • Bachelor's Degree preferred or 2+ years of high-volume AR experience with high school diploma
  • Strong Excel skills, including VLOOKUP and PivotTables
  • Hybrid role with preferred schedule of M-TH in Tampa office, F Work from Home


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